Security Officer

Must be at least 21 years of age.

SUMMARY:

Ensuring the safety and protection of the guests, fellow team members, property, and the assets of San Pablo Lytton Casino. This classification is unarmed and does not have the power to arrest individuals for security breaches.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Includes but not limited to the following)

• Provides security and protection for customers, casino assets, and other team members
• Prepares detailed reports on incidents occurring on casino property.
• Provides interior observations during cash removals and deliveries to casino property.
• React promptly and effectively to any disturbances at any location on casino property as required or directed.
• Observe, report, and react to any individual suspected of conducting illegal activity.
• Administer first aid and assist injured customers and team members of the casino.
• Responds to the direction of a Security Supervisors and/or upper management.
• Conducts or observes removal, replacement and securing of boxes containing cash, or redeemable tokens and tickets from gaming tables and machines.
• Read and understand all Duty Sheets, Department Manual, Company Team Member Handbook, and other material as presented. Any questions, suggestions, and constructive ideas should be expressed in briefing or to a Security Supervisor or above in a one-on-one format.
• Must be an ambassador of Customer Service - All of the Security Team must understand and embrace superior guest service in our culture of Friendliness & Cleanliness embodied in the commitment to Kindness, Dignity, and Respect for everyone we deal with.
• Oversees and participates in security inspections;
• Develops and periodically monitors a reporting system designed to detect security issues
• Makes recommendations to correct security issues once identified
• Prepares reports and assists in special assignments as directed
• Will need to drive on property grounds in the security company vehicle. Must maintain a valid Driver’s License at all times.
• Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments.

QUALIFICATIONS:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

CORE PROFICIENCIES:

Vigilance, Alertness, Interpersonal skills, friendly-personable, attention to detail, safety. Dependability, time management, honesty, professional, multi-tasker.

SUPERVISORY RESPONSIBILITIES:

• This position has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE

• Must be at least 21 years of age.
• No experience required

LANGUAGE SKILLS

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization. Must be proficient in English.

COMPUTER SKILLS

• Basic Hardware and Software skills

MATHEMATICAL SKILLS

Basic math skills

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

• A Gaming License shall be granted after successful completion of a background check.
• The following classes are taught in-house by the Security Training Supervisor:
• CPR, First Aid, AED, Verbal Judo, Laws of Arrest, Defensive Tactics, De-Escalation.
• These classes are not a pre-requisite for employment with San Pablo Lytton Casino.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to sit, squat, stand and/or walk. Must be able to lift between 40 - 80 pounds.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. The noise level in the work environment is usually loud. Should be able to adapt well to the casino environment, involving large numbers of people, loud and continuous high noise level. Must also be able to psychologically handle the concepts of persons occupying an establishment for the purposes of gambling, drinking, and eating for long periods of time.