Bank Teller

Job Summary

The Bank Teller serves as the primary point of contact for customers conducting routine financial transactions. This role requires accuracy, strong customer service skills, and adherence to bank policies and regulatory requirements to ensure a positive customer experience and secure handling of funds.

Key Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, loan payments, and check cashing.
• Balance cash drawer daily and maintain required cash limits; report discrepancies immediately.
• Verify customer identification and signatures in compliance with bank policy and regulatory requirements.
• Detect and report suspicious activity in accordance with Bank Secrecy Act (BSA) / Anti-Money Laundering (AML) policies.
• Maintain confidentiality of customer account information at all times.
• Respond to customer inquiries and resolve basic account issues; escalate complex issues to appropriate staff.
• Maintain a clean, organized, and professional teller station.
• Perform other branch operational duties as assigned (e.g., opening/closing procedures, night drop processing, ATM balancing).

Skills & Competencies

• Integrity and trustworthiness in handling money and confidential information.
• Strong verbal communication and active listening.
• Problem-solving and conflict-resolution ability.
• Team-oriented with a positive, professional demeanor.
• Ability to stand for extended periods and lift up to 15 lbs (cash bags/supplies).

Working Conditions

• Standard branch hours, including some Saturdays as scheduled.
• Indoor branch environment with regular customer interaction.

Compensation & Benefits

• DOE
• Health Insurance, 401k and Profit Sharing, Paid Time Off, Sick Leave

Required:

• High school diploma or equivalent.
• Excellent customer service and interpersonal communication skills.
• Strong attention to detail and basic math/cash-handling accuracy.
• Ability to work efficiently in a fast-paced environment.
• Basic computer proficiency (banking software, POS systems).

Preferred:

• Prior cash-handling, retail, or customer service experience.
• Prior banking or financial services experience.
• Bilingual skills a plus.