Customer Service Specialist

Position Description:

This is a full-time on-site role for a Clerical and Customer Service Specialist position at Lyssy & Eckel Feeds in Roswell, New Mexico. In this role you would be responsible for managing documentation of incoming and outgoing orders, organizing various employee documents, maintaining vehicle documents, and developing strong relationships with customers and colleagues. This role involves coordinating with team members across the company and providing exceptional customer service to meet the needs of Lyssy & Eckel Feeds.

Responsibilities:

Interact daily with customers/ team members in a professional manner, representing Lyssy & Eckel with honesty and integrity.

Develop and maintain strong relationships with customers through timely and accurate communication.

Provide product information and support customers, ensuring their needs are met.

Work with management to ensure paperwork is accounted for and filed correctly.

Maintain and further develop a more robust documentation system.

Accurately process and file invoices, delivery tickets, and purchase orders

Greet and assist customers at the front counter or drivers at the scale as needed

Maintain office supplies and support the administrative needs of management and mill staff

Assist with billing, payments, and basic bookkeeping tasks

Work with team members to assist in various projects

Maintaining company and vehicle records with DMV

Daily reconciling, deposits and errands.

Participate in cross-functional meetings to discuss goals within the team.

Effectively communicate with customers to resolve issues related to shipments, returns and product quality.

Assist management in documenting safety meetings, safety incidents and compiling MSDS documentation.

Experience and Qualifications:

The ability to manage multiple tasks and maintain organized records.

Computer proficiency will be key in Word, Excel, Outlook, and Microsoft Teams. Candidates should possess the skills and positive mindset to learn and navigate new computer programs.

Excellent verbal and written communication skills in English; fluency in Spanish is a plus.

Self-motivated with a strong drive for results and the ability to work independently.

Experience in agriculture, feed mills, or logistics is helpful but not required

Compensation:

At Lyssy & Eckel, we offer competitive compensation packages. We provide ongoing training and professional development opportunities to help you succeed in your role.

Salary Range: Hourly $16.00-$17.00 DOE

Job Type: Full-time

Benefits: 401(k); 401(k) matching; Dental insurance; Health insurance; Paid time off; Vision insurance

Experience level: 2 years in a clerical role

Weekly Work Schedule: Monday thru Friday; 8:00am – 5:00pm

Environment: In-person, office setting.

Ability to Relocate: Roswell, NM 88203: Required to relocate before start date.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or benefits associated with the role.