What are the responsibilities and job description for the Sr Service Desk Technician-Bilingual English & French position at lyratechgroup?
A bit about Lyra…
Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
Senior Service Desk Technician (Bilingual English & French), Lyra Technology Group
Lyra Technology Group is looking for a full-time Senior Service Desk Technician (to join the team at one of our operating companies, Outsource IT Computing. The Senior Service Desk Technician will provide technical support, troubleshooting issues, execute projects, and maintain IT systems for our clients. This role requires excellent problem-solving skills, strong communication, and the ability to work independently after training. The candidate must also be comfortable speaking with clients and professionally representing the company.
A bit about Outsource IT Computing…
Established in 2001, Outsource IT has been providing complete solutions and support to clients across the GTA and North America. With their centralized Network Operations Centre and Help Desk, they are able to proactively monitor infrastructure and assist users anywhere. All this coupled with their strong technical skill, attention to detail, top-notch client support, and IT enablement solutions results in an exceptional client experience.
Your work as the Senior Service Desk Technician includes several components:
• Provide remote support for client systems, including desktops, servers, and cloud environments.
• Configure, maintain, and monitor client networks, workstations, and software applications.
• Manage service and project tickets, prioritizing issues based on impact and urgency.
• Implement security best practices, including patching, updates, and monitoring.
• Assist with onboarding new clients and deploying IT solutions.
• Document troubleshooting steps, resolutions, and system configurations.
• Communicate effectively with clients to ensure a high level of customer satisfaction.
• Escalate complex issues to senior engineers when necessary.
• Assist the leadership team with installing and testing new technologies.
Our ideal Senior Service Desk Technician has the following qualifications:
• Must be bilingual ( English and French speaking).
• Proficient with the following technologies:
o Microsoft 365 Setup and Administration
o Azure Setup and Administration
o ConnectWise PSA (Ticketing System)
o Auvik and LogicMonitor (Network Monitoring)
o Automate (RMM Agent)
o Huntress and Barracuda (SOC Solution Vendors)
o Axcient and Barracuda (Backup Solution Vendors)
o Scalepad / Lifecycle Insights / vCIO (Project planning tool)
o ITGlue (IT Documentation Solution)
o BrightGauge (Reporting System)
o CIPP (Manages Microsoft 365 tasks)
o Fortinet Firewalls (Cisco Meraki experience is also highly valued)
o Backup Rada
• Understanding of ITIL best practices with standard business software.
The targeted base compensation for this role is $67,000-72,000 CAD per year.
If you're motivated by meaningful client relationships, strategic selling, and a dynamic work environment—we want to hear from you. Apply today to join the OITC team and help deliver technology solutions that drive real business value!
Salary : $67,000 - $72,000