Service Desk Technician

A bit about Lyra…

Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

One of Lyra's operating companies, a leading organization in the IT industry, is actively searching for driven and talented IT Support Engineers to become a vital part of their dynamic team. In this exciting role, you will have the opportunity to showcase your expertise and make a significant impact by delivering exceptional technical assistance and support across various client environments.

Why should you apply?

• Cutting-edge Environment: As an IT Support Engineer, you will be immersed in a dynamic work environment that encourages continuous learning and provides exposure to diverse systems and solutions.
• Meaningful Impact: Your contributions as an IT Support Engineer will be instrumental in ensuring seamless operations for our clients. You will have the chance to resolve complex technical issues, enhance system performance, and directly contribute to their success.
• Collaborative Team: Join a supportive and knowledgeable team of professionals who are passionate about technology. You'll have access to mentorship opportunities, knowledge sharing sessions, and a strong network to enhance your skills and professional growth.
• Career Development: We believe in investing in our employees' long-term success. As an IT Support Engineer, you'll have a clear path for growth and the chance to expand your expertise.
• Competitive Compensation and Benefits: We offer a highly competitive compensation package. In addition to a competitive salary, we provide comprehensive benefits, including health insurance, 401k, paid time off, and more, ensuring your well-being and work-life balance.

Your Responsibilities:

• Support existing client environments
• Track and document configurations with strong details
• Assist project team with new client onboarding
• Follow and continually improve internal procedures
• Adhere to deadlines and time targets
• Maintain required project documentation

Necessary Qualifications:

• Highly experienced in information technology
• Strong time management and team management skills
• Strong analysis and critical thinking skills
• Strong experience with Microsoft Windows Server platforms and Office/Microsoft 365
• Experience with Fortinet products (firewall, switch, APs) - equivalent experience in other platforms is also fine
• Experience with IP based phone systems
• Deadline and detail-oriented
• Strong communication skills - both intra-office and client facing

Job Types: Full-time, Permanent

Compensation: $50,000-$80,000

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance