Cashier (Customer Service Associate)

Description

ABOUT US: 

Grand Paradise Deli & Truck Stop convenience store is located on Highway 16, Pine Grove, Louisiana. Re-opened under new ownership and management in May 2024. Grand Paradise offers a one-stop shop, featuring a wide selection of snacks, candy, beverages, groceries, retail necessities and novelties, and full-deli serving breakfast, lunch, dinner and daily special options alongside competitively priced fuel.  

ABOUT THE ROLE:

SNAPSHOT: The Cashier-Customer Service Associate is responsible for greeting, assisting and providing exceptional customer service and making sure everyone leaves with a smile! Grand Paradise customer service associates are held to very high standards since serving our customers is an important position in our company. Customers Care associates provide prompt, efficient, and courteous guest service, follow company policies and procedures and sell retail merchandise, deli food items while delivering an enhanced guest experience.  

• POSITION: Cashier / Customer Service Associate
• LOCATION:  Grand Paradise Deli & Truck Stop (46447 Hwy 16, Pine Grove, LA 70453)
• STORE HOURS:  Open 7-days a week / 4:00am – 9:00pm
• COMMITMENT:  Part-Time or Full-Time schedules available.
• COMPENSATION:  Hourly (Starting at $13. Bi-Weekly pay through direct deposit.)
• BENEFITS (Full-Time):  Health, Dental, Vision, Basic Life, Short/Long Term Disability, PTO, 401(K) 

ESSENTIAL FUNCTIONS & RESPONSIBILITIES: 

• Deliver Outstanding Customer Service: Greet customers and provide friendly, courteous, friction-less and elevated experience for guests. 
• Process Sales and Transactions: Efficiently complete guest transactions at the cash register and suggest products to complement purchases. 
• Troubleshoot Customer Concerns: Answer customer inquiries. Address and troubleshoot guest concerns with a sense of urgency and involve management as needed. 
• Maintain store overall cleanliness: Dusting shelves, cleaning windows, sweeping, mopping, taking out the trash, restroom stocking and cleanliness.
• Merchandise: Receive, unpack, stock and replenish retail merchandise on shelves. Ensure all products are displayed neatly and with an attractive presentation.
• Manage Shift Duties: Balance register at the beginning and end of each shift. Assist in various tasks to keep things running smoothly and successfully. 
• Foster positivity and professionalism in all aspects (including appearance) towards guests, co-workers and management. 
• Adheres to and comply with all company policies, best practices, safety guidelines and regulations, applicable local, state, and federal laws 

Requirements

ABOUT YOU: 

REQUIRED QUALIFICATIONS & PREFERRED EXPERIENCE: 

• Must be at least 18 years or old. High School diploma/GED or equivalent preferred. 
• Must be able to satisfactorily pass a criminal background check and drug/alcohol screen. 
• Must have or be able to obtain a Louisiana State Liquor License (Louisiana Responsible Vendors Server Permit)
• At least 1-2 years of proven customer service or retail experience. Previous experience working in a high-volume, guest-focused, transactional environment preferred. 
• DETAIL ORIENTED: high attention to details, solid mathematical and computer skills. Diligent and meticulous in ensuring accuracy, completing work tasks and correcting mistakes. 

KEY ABILITIES & SKILLS:

• DEPENDABLE: Must report to work on time with a good attendance history. 
• FLEXIBLE: Willingness to be open, to learn, and to take on new responsibilities.
• DRIVEN: Strong work ethic and self-motivation. Takes initiative and works independently of direct supervision and as part of a team. 
• OUTGOING and ENERGETIC: Pleasant with co-workers, displays good-natured, cooperative and respectful attitude towards others. 
• Communicates respectfully and maintains a calm and polite demeanor in fast-paced, high-energy situations. 
• Contribute to company vision, morale and mission. Performs job duties satisfactorily. 

VALUABLE CHARACTERISTICS (that define Lyons Specialty Co. Culture): 

• Pride – Being and doing your best even when no one else is looking.
• Passionate – The internal drive for individual, team, and company.
• Adaptable – A willingness to change when necessary.
• Resourceful – Using existing tools and processes to execute responsibilities timely and accurately. 
• Winning – Self-motivated and goal-driven to go out and win the day – EVERY DAY!

PRE-EMPLOYMENT REQUIREMENTS: Applicable candidates will be required to submit authorization and successfully complete Pre-Employment Screening: Criminal Background Investigation and Pre-Employment Drug and Alcohol Test.  

The above information is intended to describe the general nature, preferred abilities, and level of the work being performed by individuals assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities and skills required. Furthermore, they do not establish a contract for employment. 

Lyons Specialty Co., LLC/C-Store Properties DBA Grand Paradise is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable law.