What are the responsibilities and job description for the Service BDC Representative-BMW of Peabody position at Lyon-Waugh Auto Group?
Description
Join Our Team as a Full-Time Service BDC Representative!
The Lyon-Waugh Auto Group is searching for positive, driven individual to join our diverse team as Full-Time Service BDC Representative. If you're someone who brings positive energy, professionalism, and a genuine passion for providing exceptional customer service—we can't wait to hear from you!
Schedule: Monday–Saturday, with one scheduled weekday off
Compensation Plan: Base hourly rate of $20/hr. plus monthly bonus
What You’ll Be Doing
Join Our Team as a Full-Time Service BDC Representative!
The Lyon-Waugh Auto Group is searching for positive, driven individual to join our diverse team as Full-Time Service BDC Representative. If you're someone who brings positive energy, professionalism, and a genuine passion for providing exceptional customer service—we can't wait to hear from you!
Schedule: Monday–Saturday, with one scheduled weekday off
Compensation Plan: Base hourly rate of $20/hr. plus monthly bonus
What You’ll Be Doing
- Welcome clients in person at the desk or on the phone
- Schedule service appointment
- Schedule valet pick up appointments, working with valet drivers
- Schedule deliveries
- Make outbound calls for appointment reminders, missed appointments declined services and upcoming maintenance
- Assist clients with common questions and direct them to appropriate personnel
- Contact clients with open recalls, campaigns, special order parts
- Other duties assigned by management team
- Comprehensive benefits package
- 401(k) options with company match
- PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day
- longevity bonuses and paid trips
- Employee discounts on service, parts, and vehicle purchases
- Opportunities for tickets to concerts and sporting events
- Employee referral bonus
- Smoke free campuses
- Previous experience in automotive BDC preferred, but will train the right candidate
- Clear, professional communication skills—both verbal and written
- Proficient with Microsoft Word, Outlook, and Excel
- Strong attention to detail
- Highly organized and dependable
- Familiarity with a multi-line phone system
- Confident phone presence with a friendly, helpful tone
Salary : $20