What are the responsibilities and job description for the Full-time BDC Representative-Audi Nashua position at Lyon-Waugh Auto Group?
Description
Join our team as a BDC Representative!
Audi Nashua, part of the Lyon-Waugh Auto Group, is searching for a goal orientated professional to join our diverse team as Full-time BDC Representative. If you are someone who is friendly, enthusiastic and proactive, with a genuine passion for helping people and creating a positive experience for every customer—we can't wait to hear from you!
Schedule: Monday–Saturday, with one scheduled weekday off
Performance Based Compensation consisting of base hourly rate & monthly bonus structure
Join our team as a BDC Representative!
Audi Nashua, part of the Lyon-Waugh Auto Group, is searching for a goal orientated professional to join our diverse team as Full-time BDC Representative. If you are someone who is friendly, enthusiastic and proactive, with a genuine passion for helping people and creating a positive experience for every customer—we can't wait to hear from you!
Schedule: Monday–Saturday, with one scheduled weekday off
Performance Based Compensation consisting of base hourly rate & monthly bonus structure
- What You’ll Be Doing:
- Welcome clients in person at the desk or on the phone
- Assist clients with common questions and direct them to appropriate personnel
- Schedule and coordinate sales appointments, test drives, vehicle consultations, deliveries, and service appointments
- Respond to sales calls and digital inquiries promptly, professionally, and with a focus on creating the next step in the client journey
- Make outbound calls for appointment reminders, missed appointments declined services and upcoming maintenance
- Contact clients with open recalls, campaigns, special order parts
- Proactively manage client portfolios to identify new sales opportunities, including current owners who may be ready to upgrade, replace, add a vehicle
- Utilize CRM and portfolio-management tools to identify clients with upcoming lease or finance maturities, ownership milestones, equity opportunities, and other relevant purchase triggers
- Partner with the sales team to develop opportunities from previous clients, unsold prospects, service clients, and other areas of the dealership client base
- Keeping daily reports organized and up to date
- Following up with clients and internal team members
- Other duties assigned by management team
- Comprehensive benefits package
- 401(k) options with company match
- PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day
- longevity bonuses and paid trips
- Employee discounts on service, parts, and vehicle purchases
- Opportunities for tickets to concerts and sporting events
- Employee referral bonus
- Smoke free campuses
- Previous experience in automotive BDC preferred, but will train the right candidate
- Clear, professional communication skills—both verbal and written
- Proficient with Microsoft Word, Outlook, and Excel
- Strong attention to detail, with ability to manage multiple conversations and tasks simultaneously
- Highly organized, self-motivated, and dependable
- Familiarity with a multi-line phone system
- Confident phone presence with a friendly, helpful tone, along with a positive
- Ability to work independently as well as part of a team