What are the responsibilities and job description for the General Manager position at Lyon Management Co., INC.?
A Kentucky Fried Chicken (KFC) Restaurant General Manager is responsible for the overall operations and performance of a KFC restaurant, ensuring it operates efficiently and meets company standards. This includes managing staff, overseeing daily operations, maintaining quality standards, and achieving financial goals.
Here's a more detailed breakdown of the key responsibilities:
Leadership and Management:
- Leading the restaurant team to achieve goals and objectives.
- Motivating and coaching team members, including training and development.
- Maintaining a positive and supportive work environment.
- Ensuring adherence to company policies and procedures.
Operations and Quality:
- Managing daily restaurant operations, including front-of-house and back-of-house areas.
- Ensuring food quality and safety standards are met.
- Maintaining a clean and well-maintained restaurant environment.
- Managing inventory and ordering supplies.
- Ensuring Brand standards and systems are executed.
Financial Management:
Meeting restaurant financial and strategic objectives, Managing cash handling and reconciliation, Monitoring financial controls and initiating corrective actions, and Managing costs and labor budgets.
Customer Service:
- Providing exceptional customer service and ensuring guest satisfaction.
- Addressing customer issues and concerns promptly and effectively.
- Leading friendly and efficient interactions with guests.
- Creating a positive guest experience.
People Development:
- Recruiting, hiring, training, and retaining team members.
- Evaluating team member performance and providing feedback.
- Developing team members' skills and capabilities.
Other Responsibilities:
- Ensuring adherence to health, safety, and security codes.
- Maintaining a safe and secure work environment.
- Communicating effectively with staff and management.
- Managing team schedules and absences.
- Ensuring compliance with government regulations.