As-Needed Phone Operator

• JOB SUMMARY: This is an FLSA non-exempt position*. This Switchboard Operator is responsible for performing switchboard duties for assigned facilities.

The roles, responsibilities, job functions, knowledge, skills and abilities set forth herein may be revised from time-to-time in order to comply with federal and state laws, departmental needs and the changing requirements for this position.

• ESSENTIAL FUNCTIONS:
• Receive all telephone calls, screen and determine the proper extension number and dispatch the calls for the appropriate County or City number. Assist callers who do not know the proper extension number. Assist callers who are trying to reach an agency that is not affiliated with the City of County such as S.R.S., etc.
• Assign all long-distance access codes to authorized personnel. Disconnect codes for personnel who terminate or are no longer authorized.
• Audit the monthly telephone bill. Determine the proper toll charges for each department.
• Notify IT of all telephone trouble and maintain records of such reports.
• Maintain a current telephone and extension number directory for the County and the City.
• Upon receiving calls for the Emporia Fire Department, ask if it is an emergency.
• Receive and route messages of emergency for employees.
• Page the maintenance technician upon request. Maintain a record of all page requests.
• Duty to maintain a positive work atmosphere by acting and communicating in a manner so that employee gets along with customers, citizens, coworkers and management.
• Being pleasant, respectful and civil with others on the job and displaying a good-natured, cooperative attitude.
• Maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Obligation to be reliable, responsible, dependable, and fulfill duties.
• Must show up for work on a regular and predictable basis as scheduled.
• MARGINAL FUNCTIONS:
• Perform related duties as assigned by the County Commission.
• Attend both required and selected seminars for training programs.
• QUALIFICATIONS:
• Education: high school diploma, G.E.D, or, equivalent required.
• Knowledge: Must have the ability to receive, interpret and follow verbal and written instructions. Required to read, write and speak English fluently with the ability to speak a foreign language helpful. Must acquire knowledge of the system and its operation. Must acquire knowledge of various department extension numbers.
• Skills: Operate PC-based computer software including, but not limited to, Microsoft Word, Access, and, Excel. Must be able to operate standard office equipment common to this position. Must be able to operate switchboard and calculator.
• Problem Solving: Minimal problem-solving situations arise in this position
• Decision-making: Most situations are covered by operating procedures and policies.
• Supervisory: None.
• Financial/Budgetary: Responsible for auditing telephone bills.
• Interpersonal: Frequent contact with employees, department heads, and, vendors Requires high degree of tact and negotiable skills. Continuous and courteous contact with the public and departmental employees.
• Working Conditions: Some minor adverse working conditions exist caused by the need to perform calculations while operating the switchboard. May be required to work overtime.
• Physical Requirements:Requires sufficient visual acuity to be able to read, write and operate equipment common to this position. Requires sufficient hearing level to be able to effectively communicate with people directly or by telephone. Occasionally required to lift items weighing up to 40 pounds to a height of 60 inches.

Employees hired after August 2018: Lyon County/City of Emporia (Company) understands that a job analysis is being completed in compliance with the Americans with Disabilities Act (ADA). One of the outcomes of the job analysis is the determination of one or more job specific tests that will either qualify or disqualify the post-offer or post-employment (fit for duty) candidate for the position.

For the Classification Series of LYON COUNTY/CITY OF EMPORIA: OFFICE PERSONNEL: The Company representative hereby acknowledges the following as valid physical requirements:

• Employee lifts/carries 50 pounds occasionally (less than 33% of the time or 1-100 times per day).
• Employee lifts/carries 25 pounds frequently (34%-66% of the time or 100-500 times per day).
• Employee lifts/carries 10 pounds constantly (67%-100% of the time or over 500 times per day).
• Employees position requires pushing a maximum force of 5 pounds.
• Employees position requires pulling a maximum force of 5 pounds.

SAFE LIFTING CRITERIA:

• Floor to knuckle: 45 lbs.
• 12 to knuckle: 45lbs.
• Knuckle to shoulder: 22.5 lbs.
• Shoulder to overhead: 22.5 lbs.
• Carry: 45 lbs.
• Push: N/A
• Pull: N/A

PHYSICAL DEMANDS: LIFT/CARRY:

Stand: O 10 lbs. or less: C

Walk: O 11-20 lbs.: F

Sit: C 21-50 lbs.: F

Handling: N 51-100: N

Reach Outward: O Over 100 lbs.: N

Reach above shoulder: O Push/Pull:

Climb: O 12 lbs. or less: C

Crawl: O 13-25 lbs.: F

Squat or kneel: O 26-40 lbs.: O

Bend: O 41-100 lbs.: N

N (not applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5 hrs/day).

F (frequently) Occupation requires this activity from 33% - 66% of the time (2.5-5.5 hrs/day).

C (Constantly) Occupation requires this activity more than 66% of the time (5.5 hrs. per day).

This job description has been examined for compliance with the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA). *The federal overtime provisions are contained in the Fair Labor Standards Act. Unless exempt, employees covered by the Act must receive overtime pay for hours worked over 40 in a workweek at a rate not less than time and one-half their regular rates of pay.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REASONABLE ACCOMMODATION STATEMENT: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Please note that this position is not currently eligible for remote work or telecommuting and must be performed on-site at our physical location.