What are the responsibilities and job description for the Helpdesk Specialist I position at Lyon College?
Helpdesk Specialist I
Lyon College Information Services
Join the Front Lines of Tech Support!
Do you have what it takes to be the first hero people call when technology rebels?
Do you like solving problems, staying calm under pressure, and occasionally saving the day with a single password
reset?
If so, Lyon College IS is recruiting a Helpdesk Specialist I — the noble gatekeeper of all incoming IT requests.
Your Main Quest
- Defend the Realm: Be the first line of defense by answering IT phone calls, chats, and portal requests.
- Forge the Tickets: Create, categorize, and route tickets so our other tech warriors know where to attack.
- Perform Minor Miracles: Reset passwords, unlock accounts, and solve simple technical issues like a support
wizard. - Be the Calm in the Storm: Guide faculty, staff, and students through outages or incidents with your soothing
voice and clear instructions. - Keep the Archives Updated: Document your heroic deeds (and those of others) in the ticketing system.
Your Player Stats
- Education: High school diploma required; bonus XP for some college coursework.
- Experience: 1 year in a call center, helpdesk, or customer service role is preferred, but new adventurers with
the right attitude are welcome. - Communication: Clear, friendly, and professional — you are the voice of IT.
- Tech Skills: Basic computer literacy required; familiarity with ticketing systems (SolarWinds, Freshservice,
Jira) is a plus. - Temperament: Able to stay cool when users are in full “my-email-is-down” panic mode.
Epic Loot (a.k.a. Perks)
- Competitive pay and full benefits package
Monday – Friday schedule, 8:00 a.m. – 5:00 p.m.
Work with a team of friendly IT pros who enjoy solving problems (and making nerdy jokes)
The deep satisfaction of knowing you keep an entire college running
Where the Adventure Takes Place
Your command center is located on the Batesville campus, but you’ll serve users across all Lyon College locations.
Ready to Begin Your Quest?
Apply now and become the voice that keeps our technology world turning. Together, we’ll route tickets, slay printer
dragons, and save the day — one password reset at a time
