What are the responsibilities and job description for the Client Business Development position at Lyon Bakery Inc?
Help us grow with our customers.
As the DMV’s premier artisan bakery, Lyon Bakery partners with some of the Mid-Atlantic’s best restaurants, hotels, stadiums and retailers to bring exceptional bread and service to every table. We’re expanding our sales team with a new role focused on identifying and executing opportunities for growth within our existing accounts — not through cold calls or one-off transactions, but through insight, collaboration, and thoughtful strategy.
About the Role
As our Customer Success Strategist, you’ll work closely with our sales and customer relations teams to strengthen and expand our existing customer base.
Your mission is to increase the overall value of our customer portfolio by identifying patterns, opportunities, and strategic levers that drive growth — such as increasing order frequency, optimizing product mix, and supporting customer retention initiatives.
This is a high-touch, consultative role for someone who thrives on cross-functional collaboration and understands how to translate customer insights into actionable growth plans.
What You’ll Do
- Identify Growth Opportunities: Analyze purchasing and product trends to uncover opportunities for increased account value, menu development, and partnerships.
- Leverage Data: Partner with Sales and Customer Relations to interpret quarterly and annual account data, track portfolio health, and translate insights into targeted growth strategies.
- Lead Add-On Sales: Meet directly with customers to explore new menu concepts, product applications, and seasonal growth opportunities, turning insights into actionable sales plans.
- Champion New Product Launches: Take the lead on introducing and selling new products to existing accounts, coordinating closely with Production, Sales, and Distribution to ensure smooth rollouts.
- Cross-Department Collaboration: Work with Operations, Production, and Logistics teams to align capacity and fulfillment with identified growth opportunities.
- Support Retention & Recovery: Collaborate with the Customer Relations team to re-engage at-risk or declining accounts and convert insights into recovery plans.
- CRM Discipline: Maintain precise documentation and pipeline updates in HubSpot to ensure cross-team visibility and accurate forecasting.
- Expert Follow-Through: Bring cultivation plans to life through consistent, genuine engagement that strengthens loyalty and deepens long-term partnerships.
What We’re Looking For
- Experience in foodservice, wholesale baking, or distribution.
- Strong understanding of restaurant and hospitality operations.
- Analytical and strategic thinker who enjoys finding growth levers in customer behavior.
- Excellent communicator who collaborates well across teams.
- Confident working with sales data, retention reports, and account analytics.
- Organized self-starter who balances relationship warmth with results-oriented execution.
Compensation & Benefits
- Base Salary: Competitive / DOE
- Quarterly Bonus: Tied to portfolio growth and retention metrics
- Benefits: Health insurance, PTO
Why Join Us
You’ll be part of a company that values craft, integrity, and connection — not just in what we bake, but in how we serve.
If you’re ready to rise to the challenge of strengthening customer relationships while driving meaningful growth, we’d love to meet you.
To Apply
Please include your favorite kind of bread in your cover letter — we find it’s the best way to spot people who read carefully and share our appreciation for the good stuff.