Account Manager – Retail Display Manufacturing

About Lynx

Lynx is a global leader in custom retail display manufacturing, providing innovative merchandising solutions for some of the world's leading brands. Founded in 2007 and headquartered in Minneapolis, MN, we combine creative design, engineering excellence, and precision manufacturing through our integrated U.S. and China operations with production facilities in San Diego, California and Jiaxing, China.

We pride ourselves on fostering a collaborative and efficient work environment that drives success across all departments.

Position Overview

We are seeking a customer-focused Account Manager with strong project management expertise to oversee U.S.-based client accounts and coordinate production with our overseas manufacturing teams. This role requires exceptional communication, organization, and cross-cultural collaboration skills to manage complex projects from concept through delivery.

This is a demanding role requiring dedication, patience, adaptability, and cultural awareness to work effectively across time zones with global teams and diverse clients.

Location & Work Expectations

• Location: United States (Hybrid/On-site)

• Work Arrangements: Full-time Mon-Fri (with flexibility required for international collaboration)

• Reports To: Senior Director, Program Management

• Travel: As needed, including potential international travel to Jiaxing, China facility

Key Responsibilities

Client Account Management

• Serve as primary point of contact for assigned U.S. clients with outstanding service throughout project lifecycle

• Build and maintain long-term relationships with key stakeholders, demonstrating professionalism and business etiquette

• Translate client briefs into actionable plans and manage expectations professionally

• Collect and organize client assets (logos, artwork, specifications) for project use

Project & Production Management

• Oversee multiple retail display programs from design approval to final delivery

• Manage project trackers, timelines, budgets, and quality standards ensuring seamless execution

• Collaborate with engineering, design, logistics, and procurement teams in U.S. and overseas

• Proactively identify risks and implement solutions using critical thinking and common sense

• Review samples, materials, and prototypes for client approval

• Draft professional meeting notes, recaps, and client communications

• Adapt quickly to changing circumstances, client requests, and production challenges

Cross-Functional & International Collaboration

• Communicate daily with overseas-based teams and U.S. Warehouse Logistics on production, quality, and shipping

• Exercise cultural awareness, open-mindedness, and patience when navigating cross-cultural communication

• Navigate time zone differences effectively to maintain efficient workflow

• Coordinate with logistics partners on freight, customs clearance, and delivery schedules

Customer Service & Growth

• Act as trusted advisor ensuring exceptional support from initiation through post-installation

• Monitor account performance and identify growth opportunities, and partner with Account Executives on strategy

• Lead client review meetings with professional presentations and detailed post-project summaries

Qualifications & Skills

Required:

• Bachelor's degree in Business, Project Management, Industrial Design, or related field (or equivalent experience)

• 3-5 years in account/project management

• Understanding of manufacturing processes, materials (metal, wood, acrylic), and production workflows

• Exceptional written and verbal communication – verbally articulate with excellent writing and presentation skills

• Strong interpersonal skills with ability to build and maintain key stakeholder relationships

• Cultural awareness, open-mindedness, patience, and tolerance working with diverse teams

• Professionalism, business etiquette, and critical thinking abilities

• Willingness to work beyond standard hours for international collaboration and project demands

• Excellent organizational skills and ability to manage multiple priorities

• Proficiency with Microsoft Office and project/resource management tools

Preferred:

• Experience with overseas manufacturing partners (China experience preferred)

• PMP Certification or similar project management credentials

• Familiarity with logistics, customs documentation, and freight forwarding

• Technical knowledge of production drawings, BOMs, and quality control processes

Key Competencies

• Cross-cultural communication with cultural sensitivity and open-mindedness

• Adaptability to changing circumstances and diverse working styles

• Patience, resilience, and professionalism under pressure

• Strong relationship building and client service orientation

• Analytical thinking and problem-solving with common sense

• Leadership and collaboration across complex, multi-phase projects

What We Offer

• Competitive salary and performance bonuses

• Comprehensive benefits package

• Professional development opportunities and clear career path

• Flexible work environment (remote or in-office)

• Global company culture valuing creativity, accountability, and continuous improvement

• Opportunity to work with leading brands on innovative retail display solutions

Note: This job description outlines general responsibilities and qualifications. It is not exhaustive and may evolve based on business needs.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Do you have experience working with global teams?

Experience:

• Project management: 3 years (Preferred)

Work Location: Hybrid remote in Saint Paul, MN 55121

Salary : $70,000 - $90,000