What are the responsibilities and job description for the Service Administration position at Lyle Machinery Co?
Description
Lyle Machinery Co. is a diversified equipment dealer in the southeast. For over 35 years, we have operated on the shared-value system, to perform service and repairs, both on-site and in the field, in addition to sales, leases and rentals of heavy and compact equipment.
We offer the best products, knowledge, support and service to our customers in heavy/compact construction, forestry, material handling, asphalt, concrete, pipeline, and scrap industries. Not only do we maintain a robust inventory of parts and equipment, but we also have a large variety of rental units available for those last-minute needs.
Duties: As a Service Admin (Industry-specific), your primary responsibility will be supporting our technicians in the shop and branch manager. This is NOT a general clerical position. General knowledge of work order systems for service in Automotive, Construction, Agricultural, and/or Utility experience is required.
Duties:
- Maintaining and monitoring detailed records of life cycles of the repair orders, and other required data, including but not limited to, DOT requirements, payroll information, and asset service records
- Follow up with other inter-company departments on open issues
- Supervision of the opening, updating, and closing of work orders
- Verification and processing of invoices
- Required reporting for budgetary issues
- Prepare service department correspondence as directed by Service Manager
- Ordering and maintaining needed shop and field service supplies
- Other tasks as assigned by management
Requirements
Requirements:
- High school degree or GED equivalent; Associate’s degree preferred
- Three (3) years industry or equivalent preferred (industrial, agricultural, or heavy equipment)
- Ability to learn machine specific functions and needs
- Basic to intermediate computer skills and knowledge in Microsoft Office applications
- Must have excellent organizational skills and attention to detail conducive to multi-tasking.
- Must be goal-oriented, work well with others, and adaptable to execute various tasks, daily
- Must be able to report to work as scheduled every day
- Some weekend work and/or overtime, as necessary
Benefits:
- Wages competitively aligned, medical, dental & vision packages, Life, AD&D, paid vacations, 401(K) and PSP.
*This job description outlines specific duties that are expected for the position, however, it is not intended to cover every aspect of the position, nor is it in any way to be interpreted as a contract for employment.