Assistant Front Office Manager

Lyle takes the best of “home” and then makes it even better. It is somewhere you can make your own, be cared for and always feel welcome. Whether you’re a proud Washingtonian or a guest in our capital city, you’ll unwind in complete comfort throughout your time with us. However, that comfort is never at the expense of a style that is unique to Lyle: beyond the expected, but never over the top. We are looking for an experienced and passionate Assistant Front Office Manager for Lyle Washington DC. Our preferred Assistant Front Office Manager would have luxury or independent hospitality experience in the Washington DC market. You are someone that thrives in a non-stop environment, has an open mind, a great sense of humor, and loves finding solutions, working with a team and proactively creating positive outcomes. The ability to be adaptable, calm under pressure, resourceful and efficient is in your DNA. Core Essential Functions • Welcome guests in a warm, personable, sincere, and friendly manner • Provide guest with information they inquire about (i.e. hotel information, nearest spa, etc.) • Supervise the efficient operations of reception including check in/out procedures • Communicate any relevant information to the Front Office Manager and the Concierge • Ensure Front Office teams are fully prepared to work for the shift • Anticipate guest’s needs, and create personal and memorable experience and solutions • Collaborate and communicate with all departments to ensure seamless guest satisfaction This position requires the following knowledge, skills and abilities • Fun and welcoming personality is a MUST • Leadership/managerial experience is preferred • A minimum of 1 -2 years experience • Ability to lead a team • Excellent communication skills; both verbal and written • Possess poise, elegance and calm demeanor in all situation • Exceptional organizational skills • Flexible schedule is required to meet the needs of the business Benefits At Lyle Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including: Medical, Dental & Vision Insurance (for full-time employees) 6 complimentary nights a year at any Lore Group hotel Lore Group Employee & Immediate Family Rates Lore Group Friend and Family Rates 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery 50% discount in Lore Group restaurants and bars 10 Days Vacation - Plus every year an extra day Company Paid Life Insurance 1.5X annual salary Employee Assistance Program Referral Incentive 401K with 5% Match Training and Development Programs Additional perks via United Healthcare Complimentary Employee Meals Employee Recognition programs Equal Employment Opportunity Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions. Location: Washington, DC Our properties are widely celebrated for their thoughtful design, interesting use of space, engaging restaurants, award-winning bars and the passion of our people. We are passionate about our people and are committed to training, developing, mentoring, and coaching a world-class team to deliver memorable experiences for our guests. As a small, independent group, we are able to offer a personalised career progression on a global stage, with many of our team members having been able to move to our European and American properties, and vice versa, expanding their roles, careers and experiences. We prefer to promote and transfer within our group whenever possible, backed up by tailored training using internal and external resources. We firmly believe our future leaders are alongside us. Click here to discover stories below from Lore Group team members across Amsterdam, London, Washington DC and our group office in London.

Salary : $43,000 - $54,400