Property Manager

POSITION TITLE: PROPERTY MANAGER

MISSION: To disrupt the cycle of homelessness and nurture healing and belonging for current and future generations.

VISION: A compassionate community where everyone has a home and the opportunity to thrive.

PROGRAM: Campus Housing Program/Operations

SUPPORTED BY: Director of Learning & Operations, Executive Director

SALARY RANGE: Level 7 - $60,340-$72,669, 40 hrs/week, non-exempt. Candidate offers consider experience, qualifications, and internal equity. Entry salary is typically in the first third of the range.

BENEFITS PACKAGE: Paid time off for this position includes up to 4 weekly wellness hours, 19 days of PTO in the first year of employment (PTO includes sick time), and 13 paid holidays per year. Other benefits include agency-sponsored medical/dental insurance (current premium covered at rate of 100% for the employee), $50,000 Life Insurance policy, Employee Assistance Program (EAP), premium Calm meditation app subscription, and employer retirement plan contribution (current rate of up to 3% matching) after first year of employment. Lydia Place also provides a supportive, family-friendly work culture with flexible scheduling.

POSITION SUMMARY: The Property Manager is responsible for managing all 20 Lydia Place owned rental units which include Gladstone, Baker Place, A Place for Dads, and Heart House, ensuring all tenants have access to safe and fair housing with a trauma-informed care approach. The Property Manager is responsible for ensuring the program teaches rental skills and supports families in maintaining housing and meets the needs of the tenants. The Property Manager is responsible for managing our commercial childcare space, facilities vendors to accomplish any necessary maintenance work, and managing related budgets.

LYDIA PLACE VALUES:

COMMUNITY

We believe strong healthy communities are the foundation to a better world.

EQUITY

We believe it is our responsibility to actively challenge systems of oppression. We recognize a majority of those experiencing homelessness have been marginalized.

UPSTREAM IMPACT

We believe that the best way to eliminate homelessness is to look beyond short-term solutions and focus on breaking the generational cycle of poverty.

EMPLOYEE WELLNESS

We value each other as humans first. We know that the best outcomes for our clients and our community are achieved when our team is healthy and thriving.

TO APPLY: Email resume and detailed cover letter outlining your interest, qualifications, experience, or information that may not be encompassed in your resume such as lived experience that as it relates to this position, in attached .doc or .pdf format to Employee Resource & Learning Manager, Amanda Blomquist at humanresources@lydiaplace.org. You may also submit hard copy materials via PO BOX 28487 Bellingham, WA 98228. Position open until filled.

EQUAL OPPORTUNITY EMPLOYMENT: Lydia Place is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on the basis of race, sex/gender, religion/creed, pregnancy, age, physical or mental disability, marital status, national origin, genetic markers, military or veteran's status, sexual orientation or any other characteristic protected by applicable federal, state or local law. Real-world experience has value in the workplace. Individuals who identify with non-dominant groups, who have experienced poverty and had first-hand knowledge working with system resources, and who have relevant, lived experience equivalent to minimum qualifications are encouraged to apply.

MINIMUM QUALIFICATIONS:

• Demonstrated experience equivalent to a Bachelor’s degree in Human Services, Social Sciences, or licensing related to the real estate or property management industries

• 2-years in low-income housing services, property management, or other direct related experience

• Knowledge and experience working in landlord/tenant and fair housing laws

• Experience working with a diverse group of people

• Basic knowledge of housing and support resources for low-income families in Whatcom County

• Proficiency with word processing, Microsoft Office programs, and cloud-based internet software

• Completion of background investigation that includes social security verification, professional reference checks, and a federal criminal background investigation

• Valid driver’s license, access to a vehicle and proof of insurance required

PREFERRED QUALIFICATIONS:

• Equivalent to 1 year of experience supervising or managing staff, volunteers, programs, or budgets

• Proficiency in Spanish, Russian, or Sign Language

REQUIRED CORE COMPETENCIES:

Anti-Oppressive Lens: Must be able to adopt anti-oppression, anti-racist, and trauma-informed framework to navigate complex systems of racism, poverty, homelessness, violence against women and children and other systems of oppression.

Effective Communication: Must be able to read and interpret documents, write reports, correspond verbally and in writing with clarity, and must embody active listening skills. Must be able to ask for help when needed and offer help to others when appropriate as well as give and receive feedback. Supports and explains reasoning for decisions.

Initiative: Ability to assess and identify actions to address issues independently while knowing when to ask for appropriate support.

Organization: Effectively able to manage time and develop and carry out complex timelines and action plans. Able to follow policies and procedures.

Integrity: Responsible, reliable, and accountable for actions in all settings. Open and honest about own strengths, limitations, and boundaries. Able to maintain confidentiality and commitments.

Emotional Intelligence: Must have an awareness of own emotions and be able to manage them while also being able to understand and respond appropriately to the emotions of others. Effectively manage disagreements. Ability to manage frequent high stress situations.

Open-mindedness: Adept at holding space for opposing ideas and embrace diversity in all areas of the workplace.

Courage: Willingness to step outside of your comfort zone to address uncertainty, fear, discomfort, inequities.

Curiosity: Positive change and innovation requires that we ask questions. The why’s, why nots, and what-ifs are crucial to this work and we encourage and expect employees to ask questions. We look for curiosity about ourselves, our workplace, the people, and families we serve, and the larger community.

Flexibility: Able to adapt and pivot as situations arise that are unexpected and/or challenging. Embrace needed change and manage well when faced with ambiguity.

Creativity: Thinking outside the box, resourcefulness, trying new things, approaching things differently and moving beyond the status quo.

Collaboration: Embraces a team approach with colleagues, community partners, and can work both individually and part of a team when needed. Supports organization’s goals and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Property Management & Program Leadership – Support the Campus Housing Program by participating in team meetings, strategic planning, and evaluating performance standards; foster teamwork and professional excellence between Property Management and the Campus Team; support operational planning for new facilities.

• Facilities, Maintenance & Capital Projects Oversight – Coordinate and respond to maintenance requests to ensure timely resolution in accordance with agency standards and Washington State Landlord-Tenant laws; support capital improvement planning and budgeting in collaboration with Executive leadership; oversee property grounds upkeep, routine inspections, property walks, and required methamphetamine contamination testing and manage related facilities budgets; serve as the main point of contact for the after-hours maintenance on-call service.

• Compliance, Risk Mitigation, & Legal Coordination – Ensure Lydia Place is compliant with all Washington State Landlord-Tenant laws, Fair Housing regulations, ADA requirements, applicable local city ordinances, and all property contracts; process Reasonable Accommodation and Modification requests in accordance with Fair Housing and ADA laws; complete required annual reporting related to property management contracts including annual WBARS report; communicate with and seek legal counsel from Lydia Place’s attorney as necessary.

• Documentation, Confidentiality, & Data Protection – Maintain accurate and timely documentation by entering tenant records, rents, and maintenance requests into Buildium software and store records in accordance with WA State laws and contract requirements; maintain strict confidentiality when handling client and property management records, including ePHI, ensuring secure storage, access, and disposal of files in accordance with agency policy and applicable laws.

• Tenant Intake, Leasing & Occupancy Management – Conduct application screenings and eligibility determinations; prepare legal lease documents and complete lease signings for all properties; enforce lease guidelines by issuing and following up on notices in accordance with Lydia Place’s disciplinary policy and triage tenant issues and complaints; receive and input rents, monitor missed payments, and issue required notices as applicable.

• Move-Outs & Unit Turns – Coordinate move-outs and unit turns, including repair and cleaning schedules with internal teams and external vendors. Complete unit dispositions and process deposit refunds or client invoices as appropriate and in compliance with applicable laws.

• Vendor Management – Coordinate services with operational, maintenance, and facilities vendors such as SSC, Centratel, Bellingham Handyman, and Guardian Security to complete work orders and ensure timely, compliant completion of repairs, maintenance, and capital work; serve as a point of contact for scheduling, access, and communication between vendors and residents.

• Housing Authority & Community Partnerships – Manage the Bellingham Housing Authority (BHA) account for units with Tenant-Based and Project-Based Section 8 vouchers, including coordinating paperwork, HQS inspections, rent receipting, and maintaining records within the BHA landlord portal; act as liaison with DVSAS for issues and property needs related to the Baker Place property; represent Lydia Place at designated community meetings and maintain positive relationships with community partners.

• Communication & Community Engagement – Lead property management–related volunteer support as assigned; communicate effectively with clients, colleagues, and community partners, providing updates and announcements as necessary; act as liaison with property neighbors and to the Puget Neighborhood Association.

• Additional Duties as Assigned – Support in handling, addressing, or delegating action as needed due to the unexpected circumstances that arise from the dynamic scope and nature of Lydia Place’s work and this role.

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. While performing these job duties, the employee is regularly required to listen to others and provide verbal feedback. The employee is required to sit for extended periods of time. Employee also is frequently required to stand, walk, climb, or balance.

Job Type: Full-time

Pay: $60,340.00 - $72,669.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

Salary : $60,340 - $72,669