Lycored, Customer Experience Rep.

We are seeking a Customer Experience Representative to join our growing Customer Experience Team (CXT) in Branchburg, NJ. This role serves as the front-line connection between the company and our customers, ensuring accurate order processing, timely communication, and strong cross-functional coordination. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced, high-volume environment. You will work closely with Supply Chain, Logistics, Warehouse, Quality, and Commercial teams to support customer needs from purchase order through delivery.

What You’ll Do

• Process customer purchase orders from receipt through delivery and invoicing
• Monitor open orders and follow up to ensure timely fulfillment
• Respond to customer inquiries and requests within established service timelines
• Coordinate complaint management with Quality Assurance
• Support technical documentation requests and customer questionnaires
• Communicate order updates and change notifications to customers
• Maintain accurate customer contracts, agreements, and blanket orders
• Collaborate with Supply Chain, Warehouse, and logistics partners to minimize delays
• Support internal commercial and sales teams
• Identify opportunities to improve daily processes and efficiency
• Maintain a high level of customer service and professionalism
  
  

Required Qualifications

What We’re Looking For

• 1–2 years of customer service experience in a fast-paced environment
• Strong organizational and time management skills
• High attention to detail and accuracy
• Ability to manage multiple priorities with minimal supervision
• Strong written and verbal communication skills
• Team-oriented, coachable, and adaptable mindset
  
  

Preferred Qualifications

• Manufacturing or supply chain experience
• Experience working in a global or cross-functional environment
• ERP or CRM experience (SAP Business One preferred)
• Experience with SharePoint or similar systems
• Basic accounting or invoicing knowledge
  
  

Work Environment

• Hybrid schedule: work from home on Mondays and Fridays
• In-office collaboration Tuesday–Thursday
• New hires will train onsite full-time during the initial training period
• Fast-paced environment with a strong emphasis on teamwork and communication
  
  

Why Join Us

• Competitive Salary & Bonus Eligibility
• PTO Accrual, Paid Holidays, 401k match
• Collaborative and Supportive Team Environment
• Opportunity to gain experience in Manufacturing, Supply Chain, and Global Operations
• Exposure to Multiple Business Functions
• Hands-on role with meaningful impact on Customer Satisfaction