What are the responsibilities and job description for the Customer Experience Representative position at Lycored?
About Lycored
At Lycored, we are driven by a simple belief: nature gives us extraordinary tools to nourish, delight, and protect. For more than three decades, we’ve pioneered natural carotenoid‑based colors, taste, and wellness ingredients that support stability, clean label formulation, and vibrant consumer experiences.
We work at the intersection of science, sustainability, and sensory performance, partnering with leading food, beverage, and nutrition brands who rely on our natural color and wellness solutions for consistency, purity, and purpose.
About The Role:
We are seeking a Customer Experience Representative to join our growing Customer Experience Team (CXT) in Branchburg, NJ. This role serves as the front-line connection between the company and our customers, ensuring accurate order processing, timely communication, and strong cross-functional coordination. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced, high-volume environment. You will work closely with Supply Chain, Logistics, Warehouse, Quality, and Commercial teams to support customer needs from purchase order through delivery.
What You’ll Do
- Process customer purchase orders from receipt through delivery and invoicing
- Monitor open orders and follow up to ensure timely fulfillment
- Respond to customer inquiries and requests within established service timelines
- Coordinate complaint management with Quality Assurance
- Support technical documentation requests and customer questionnaires
- Communicate order updates and change notifications to customers
- Maintain accurate customer contracts, agreements, and blanket orders
- Collaborate with Supply Chain, Warehouse, and logistics partners to minimize delays
- Support internal commercial and sales teams
- Identify opportunities to improve daily processes and efficiency
- Maintain a high level of customer service and professionalism
What We’re Looking For
Required Qualifications
- 1–2 years of customer service experience in a fast-paced environment
- Strong organizational and time management skills
- High attention to detail and accuracy
- Ability to manage multiple priorities with minimal supervision
- Strong written and verbal communication skills
- Team-oriented, coachable, and adaptable mindset
Preferred Qualifications
- Manufacturing or supply chain experience
- Experience working in a global or cross-functional environment
- ERP or CRM experience (SAP Business One preferred)
- Experience with SharePoint or similar systems
- Basic accounting or invoicing knowledge
Work Environment
- Hybrid schedule after training: work from home on Mondays and Fridays
- New hires will train onsite full-time during the initial training period
- Fast-paced environment with a strong emphasis on teamwork and communication
Why Join Us
- Competitive Salary & Bonus Eligibility
- PTO Accrual, Paid Holidays, 401k match
- Collaborative and Supportive Team Environment
- Opportunity to gain experience in Manufacturing, Supply Chain, and Global Operations
- Exposure to Multiple Business Functions
- Hands-on role with meaningful impact on Customer Satisfaction
Pay: From $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Work Location: In person
Salary : $65,000