Front Desk Agent

The Front Desk Agent plays a pivotal role in delivering exceptional guest experiences at our hotel. Responsible for managing check-ins and reservations, providing outstanding customer service, and supporting daily front desk operations, this position ensures smooth and welcoming interactions for all guests. The agent works both independently and as part of a team across multiple shifts, reporting directly to the Hotel Manager and Front Desk Manager.

Responsibilities

• Manage guest check-in and check-out processes efficiently
• Handle reservations and room assignments accurately
• Deliver high-quality customer service and address guest inquiries
• Process cash transactions and maintain accurate records
• Resolve guest complaints promptly and professionally
• Answer and direct phone calls with courtesy
• Support concierge services as needed
• Monitor lobby area to ensure a welcoming environment
• Maintain organized and up-to-date records

Preferred Qualifications

• Entry-level experience in hospitality
• High School Diploma or equivalent
• Strong customer service and communication skills
• Familiarity with reservation systems and cash handling
• Effective problem solving and multitasking abilities
• Excellent interpersonal skills and attention to detail