What are the responsibilities and job description for the IT Systems Analyst position at LX Pantos Americas?
Our company delivers value-added logistics solutions on a global scale through customized approaches that meet our clients’ evolving needs. As we continue to expand our digital capabilities and safeguard our systems, we are currently seeking a highly motivated and experienced system specialist to join our IT team.
The IT Systems Analyst will support and maintain Warehouse Management System (WMS), Transportation Management System (TMS), and related logistics systems (including Last Mile Delivery (LMD) system across warehouse and distribution operations.
This role is responsible for system operation support, issue analysis, user communication, and coordination with external vendors to ensure stable system performance and business continuity.
Roles & Responsibilities
1. System Operation & Support
Monitor and support WMS, TMS, and logistics operation systems
Analyze user requests and provide initial responses
Analyze system errors and identify root causes
Respond to critical failures and collaborate with vendors
2. Incident & Change Management
Manage system failure tickets and track resolution status
Support testing and validation activities, including User Acceptance Testing (UAT) for new logic/features.
Conduct impact analysis and communicate with users during system changes
3. Business Process Support
Understand warehouse operation processes (Inbound, Outbound, Inventory Control, etc.)
Support TMS-related dispatch/transportation processes
Compile and document requests for process improvements
4. Documentation
Create and update system manuals
Prepare incident reports and system improvement documentation
Manage documentation for standardized operational processes
Requirements & Qualifications
- Fluency in Korean and English (written and verbal) preferred
- Bachelor's degree or higher (IT, Computer Science, Industrial Engineering, Logistics-related majors preferred)
- 2-5 years of experience operating WMS or TMS or other logistics systems
- Understanding of logistics/warehouse operations systems
- User communication skills
- Experience analyzing system data using SQL is a plus
- Strong sense of ownership and accountability
** This position is not eligible for employer-sponsored work authorization now or in the future. Applicants must be legally authorized to work in the United States without employer sponsorship. **
Salary : $60,000 - $100,000