What are the responsibilities and job description for the Shift Lead (Sbarro) position at LV Petroleum?
Key Responsibilities:1. Team Leadership & Supervision:
- Lead by example, providing excellent customer service and maintaining Sbarro's standards for food quality and cleanliness.
- Supervise and direct the team during shifts, ensuring tasks are completed efficiently and that the restaurant operates smoothly.
- Assign tasks to team members based on restaurant needs, ensuring proper coverage in all areas (kitchen, front line, and dining area).
- Provide guidance and support to team members, helping them with any challenges or questions they may have.
- Monitor employee performance during the shift and provide feedback to improve performance.
- Maintain a positive, high-energy atmosphere that fosters teamwork and motivates employees to meet operational goals.
- Ensure that all customers are greeted promptly and served in a friendly, professional manner.
- Handle customer complaints and issues efficiently, aiming to resolve concerns and maintain customer satisfaction.
- Ensure customer orders are prepared correctly and delivered in a timely manner.
- Oversee the dining area and ensure that it is clean, organized, and meets Sbarro's standards.
- Ensure food is prepared to Sbarro's quality standards, ensuring consistency and high-quality service.
- Supervise kitchen staff to ensure all food is prepared and served according to food safety guidelines.
- Maintain cleanliness in the kitchen, dining area, and restrooms, following proper sanitation and safety protocols.
- Monitor inventory levels, ensure products are stocked, and notify management when supplies are low.
- Operate cash registers, process transactions, and ensure accuracy in cash handling.
- Ensure all payments are processed correctly and that team members are trained to handle cash and electronic payments.
- Maintain an accurate cash drawer and perform daily cash reconciliation at the end of the shift.
- Assist with the training and development of new team members, ensuring they understand their roles and Sbarro’s standards.
- Provide ongoing training and support to current team members, ensuring they remain informed of operational changes, new menu items, and company policies.
- Encourage team members to develop their skills and promote from within whenever possible.
- Assist the management team with opening and closing the restaurant, including securing the premises, completing paperwork, and preparing for the next shift.
- Ensure compliance with all health, safety, and sanitation regulations.
- Help manage labor and food costs to ensure the restaurant meets its financial targets.
- Maintain operational standards and ensure the restaurant is always prepared for peak business periods.
- Education: High school diploma or equivalent (required).
- Experience: At least 1-2 years of experience in a customer service or food service role; previous leadership or supervisory experience preferred.
- Leadership: Strong leadership skills with the ability to motivate, guide, and support team members.
- Customer Service: Excellent customer service skills, with a focus on providing friendly, prompt service.
- Communication: Strong communication skills with the ability to effectively interact with employees and customers.
- Organization: Ability to manage multiple tasks, delegate effectively, and stay organized in a fast-paced environment.
- Problem-Solving: Ability to identify problems and make decisions quickly to keep operations running smoothly.
- Flexibility: Willingness to work various shifts, including nights, weekends, and holidays.
- Ability to stand and walk for long periods of time during shifts.
- Ability to lift and carry items up to 50 pounds.
- Ability to work in a fast-paced environment while managing multiple tasks simultaneously.
- Ability to work in varying kitchen temperatures and conditions.