What are the responsibilities and job description for the Team Member (Charley's Cheesesteak Fort Apache) position at LV Petroleum LLC?
Key Responsibilities:
- Customer Service:
- Greet customers with a friendly and welcoming attitude.
- Take customer orders and process them accurately through the point-of-sale (POS) system.
- Answer questions about the menu, ingredients, and promotions in a helpful and informed manner.
- Ensure customers receive their food and beverages in a timely manner and that their experience meets Charley's standards for quality.
- Handle customer concerns or complaints professionally and promptly, escalating to management if necessary.
- Food Preparation:
- Assist in preparing food items according to Charley's Cheesesteaks' menu standards.
- Ensure that food is cooked and presented to meet quality and safety standards.
- Operate kitchen equipment such as grills, fryers, and ovens safely and according to guidelines.
- Follow all food safety and sanitation procedures to maintain a clean and safe environment.
- Assist in prepping ingredients and assembling orders as needed.
- Cleaning & Organization:
- Maintain cleanliness and organization of the restaurant, including dining areas, kitchen, and restrooms.
- Clean and sanitize workstations, counters, utensils, and equipment regularly.
- Assist in clearing and resetting tables as needed.
- Ensure that trash is disposed of in a timely manner and that the restaurant remains neat throughout the day.
- Team Collaboration:
- Work closely with other team members to ensure smooth operations and excellent service.
- Assist with stocking and replenishing supplies as needed.
- Support team members during busy periods, helping with tasks to maintain a fast and efficient workflow.
- Participate in team meetings and contribute ideas for improving operations and customer satisfaction.
- Cash Handling & POS:
- Accurately handle cash and credit card transactions, following proper procedures for payment processing.
- Operate the POS system to enter orders, process payments, and issue receipts.
- Ensure that all cash handling practices meet company standards and follow proper cash-out procedures at the end of the shift.
- Promotions & Up-Selling:
- Promote menu items and special offers to customers to increase sales.
- Suggest add-ons or upgrades in a friendly manner, such as drinks or sides, to enhance the customer's meal.
- Assist with store promotions and encourage customers to try new menu items.
- Positive attitude with a focus on providing excellent customer service.
- Ability to communicate clearly and effectively with customers and team members.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Willingness to learn new tasks and operate kitchen equipment safely.
- Strong work ethic, reliability, and a team-oriented mindset.
- Ability to handle cash and process transactions accurately.
- Basic math skills to handle cash register operations and give correct change.
- Ability to follow food safety and sanitation guidelines.
- No prior experience required; training will be provided.
- Previous experience in food service or customer service is a plus but not necessary.
- Ability to stand for long periods and work in a fast-paced environment.
- Ability to lift up to 25 pounds, bend, and reach.
- Ability to perform repetitive tasks, including food preparation, cleaning, and organizing