What are the responsibilities and job description for the Customer Service Representative position at Luxxe Agency?
Company Description
Luxxe Agency is a rapidly growing advertising and marketing firm based in Oakland, California. We specialize in customer acquisition, community outreach, and brand representation through face-to-face marketing campaigns. Our mission is to help clients expand their reach while delivering exceptional customer experiences and measurable results.
At Luxxe Agency, we believe in promoting from within and developing future leaders. We provide comprehensive training, ongoing mentorship, and a clear path for career advancement in a collaborative, high-energy environment.
Role Description
The Customer Service Representative is a full-time, in-person position based in Oakland, California.
In this role, you will interact directly with customers at retail locations and community events, providing information about the federally supported Lifeline Program, answering questions, and assisting eligible individuals through the enrollment process. You will represent our clients professionally while delivering outstanding customer service and helping expand access to essential wireless services.
This position is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are looking for long-term career growth. We provide paid training, ongoing coaching, and opportunities to advance into leadership and management roles.
Responsibilities
* Deliver exceptional face-to-face customer service.
* Educate customers about the Lifeline Program and available services.
* Assist eligible customers with the enrollment process.
* Maintain accurate customer records and documentation.
* Represent the company professionally at retail locations and community events.
* Collaborate with team members to achieve company and client objectives.
Qualifications
* Strong communication and interpersonal skills.
* Customer-focused with a positive, professional attitude.
* Excellent organizational and problem-solving abilities.
* Ability to work independently and as part of a team.
* Previous experience in customer service, retail, hospitality, sales, or marketing is a plus but not required.
* High school diploma or equivalent.
* Must be available to work full-time, in person in Oakland, California.
What We Offer
* Competitive weekly pay
* Paid training
* Performance-based bonuses and incentives
* Leadership development and mentorship
* Opportunities for rapid career advancement—we promote from within
* Positive, team-oriented work environment