Head of Hotel Housekeeping

Job Overview

Luxury Rentals Miami Beach (LRMB) is a premier luxury vacation rental company in Miami, specializing in delivering exceptional service and curating a diverse collection of high-end properties. With over 15 years of experience, we are passionate about providing guests with an unparalleled luxury hospitality experience.

We are seeking a Property Manager to oversee and manage the operations of our properties, including housekeeping and property management functions. This individual will play a pivotal role in ensuring all residences meet our five-star standards while optimizing processes and supporting team performance. The ideal candidate is a proactive leader with strong organizational skills, the ability to drive operational efficiency, and a commitment to delivering exceptional guest and owner experiences.

Responsibilities and Duties

Property Management & Operations:

• Develop and execute daily, weekly, and monthly strategies for property management operations.
• Ensure all LRMB residences maintain five-star quality
• Oversee property inspections, inventory tracking, and vendor scheduling to maintain operational excellence.
• Ensure the timely and accurate scheduling of inspections, housekeeping, and third-party services.
• Manage the onboarding, training, and performance of the property management team.
• Create and enforce standard operating procedures (SOPs) for property management processes.

Financial Oversight:

• Oversee work order processes for property management, ensuring accuracy and timeliness.
• Manage and track departmental expenses, including creating and maintaining detailed expense reports.
• Ensure work orders are accurately documented and entered into the property management system (PMS).
• Oversee the guest insurance claim process from initiation to resolution.

Communication & Collaboration:

• Serve as the primary point of contact for internal teams, owners, and external vendors regarding property-related matters.
• Facilitate clear and consistent communication with property owners regarding maintenance, inventory, and other property needs.
• Collaborate with the housekeeping vendors to ensure cleans are scheduled and inspections conducted thoroughly.
• Provide regular updates on property management projects and department performance to leadership.

Project Management & Innovation:

• Identify opportunities to streamline processes and implement new best practices as needed.
• Oversee key property-related projects, ensuring organized execution and timely completion.
• Manage the integration of technology platforms to enhance operational efficiency.
• Continuously seek new revenue opportunities and innovative solutions to improve department performance.

Leadership & Team Development:

• Mentor and coach the property management team, fostering a culture of accountability and excellence.
• Conduct regular performance reviews, provide feedback, and implement improvement plans as necessary.
• Ensure all training, evaluations, and disciplinary actions are executed according to LRMB standards.
• Promote collaboration between departments to ensure a seamless guest and owner experience.

Skills & Qualifications

• Proven experience in property management, hospitality, operations, or a related field.
• Strong leadership and team management skills with the ability to mentor and develop employees.
• Excellent communication and interpersonal skills to build relationships with internal teams, owners, and vendors.
• Financial acumen, including budget management and expense tracking.
• Proficiency in property management software (PMS) and project management tools (e.g., Asana).
• Ability to multitask, prioritize tasks, and remain detail-oriented under pressure.
• Bilingual – Spanish fluency is required.

Ideal candidate will have:

• Experience leading teams and managing multiple properties.
• A proactive, solution-oriented mindset with the ability to drive process improvements.
• Exceptional organizational skills and attention to detail.
• The ability to think strategically and execute operational plans effectively.
• An approachable and professional demeanor, fostering trust and collaboration.

Salary : $75,000