K9 Resorts Assistant Manager

Assistant Manager

LPHI | K9 Resorts

FLSA: Full-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re looking for a driven Assistant Manager to help lead our team, operations, and growth.

What You’ll Do

As an Assistant Manager, you’ll be a hands-on leader partnering with the General Manager to drive performance, develop teams, and ensure operational excellence across the resort.

Leadership & Team Development:

Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians

Support recruiting, hiring, onboarding, and ongoing training

Drive accountability, performance management, and team engagement

Lead by example—setting the tone for culture, professionalism, and results

Facilitate team meetings, huddles, and continuous feedback

Operations & Business Performance:

Serve as key holder and Manager on Duty (MOD)

Support scheduling, staffing, and labor management

Oversee daily operations to ensure efficiency, cleanliness, and safety

Assist with inventory, procurement, and facility maintenance

Monitor KPIs and support operational and financial performance

Customer Experience & Sales:

Ensure delivery of 5-Star service at every interaction

Support conversion of leads, tours, and client retention strategies

Handle and resolve high-level customer concerns

Evaluate customer feedback and implement service improvements

Marketing & Community Engagement:

Act as a Brand Ambassador representing K9 Resorts in the community

Support local partnerships, events, and marketing initiatives

Help drive awareness and business growth through outreach efforts

What We’re Looking For

Prior management or supervisory experience required

Experience in pet care, daycare, boarding, or similar environment preferred

Strong leadership, coaching, and team development skills

Business-minded with an understanding of operations and performance metrics

Excellent communication and problem-solving abilities

High emotional intelligence and professionalism

Valid driver’s license

Flexible availability including weekends and holidays

What You’ll Get

We invest in our leaders so they can build high-performing teams:

401(k) with company participation

Health, dental, and vision benefits

Paid time off

Flexible scheduling

Training & leadership development programs

Employee discounts and perks

Why K9 Resorts?

This is more than a job—it’s a leadership role in a fast-growing organization where you’ll have real impact on people, pets, and performance. If you’re ready to step into a high-visibility role and grow your career, this is your opportunity.

Apply today and grow your leadership career in luxury pet care!