What are the responsibilities and job description for the Customer Service Representative position at Luxury Pet Hotel Investments, LLC?
Customer Service Representative
LPHI | K9 Resorts Madison, NJ
FLSA: Full-Time Hourly Non-Exempt
At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts combine premium boarding, daycare, and grooming with unmatched customer service. We’re looking for a high-energy, sales-driven Customer Service Representative to be the face of our brand and create unforgettable client experiences.
What You’ll Do
As a CSR, you’re not just working the front desk—you’re driving the guest experience and business growth.
Client Experience & Sales:
Deliver 5-Star service at every interaction—phone, in-person, and email
Convert inquiries into reservations and tours into enrollments
Confidently recommend services, packages, and upgrades tailored to each pet
Lead engaging tours showcasing our luxury facility and standards
Serve as a brand ambassador at local events and community outreach
Pet Care & Operations:
Check pets in/out and ensure accurate accommodations and care instructions
Document feeding, medications, and special instructions with precision
Assist with daycare, play sessions, and basic pet care tasks
Monitor pet health and behavior, escalating concerns immediately
Maintain cleanliness and sanitation standards throughout the resort
What We’re Looking For
Passion for dogs and understanding of pet parent expectations
Strong sales mindset with confidence in closing and upselling services
Excellent communication and multitasking skills
Ability to thrive in a fast-paced, team-driven environment
Tech-comfortable (POS systems, scheduling, Microsoft Office)
Weekend and holiday availability required
What You’ll Get
We take care of our team so they can take care of our guests:
401(k) with company participation
Health, dental, and vision benefits
Flexible scheduling
Training & development programs
Employee discounts and perks
Why K9 Resorts?
This role sets the tone for every guest experience. If you’re someone who loves people and pets—and knows how to turn great service into lasting relationships—you’ll thrive here.
Apply today and be the face of luxury pet care!
Salary : $17 - $19