Operations Manager - Luxury Med Spa

Job Description

Operations Manager – Luxury Med Spa

About Us:

We are a premier, high-end medical spa dedicated to holistic health, wellness, and luxury self-care. Our one-stop wellness center offers cutting-edge services including peptides, red light therapy, chiropractic care, and other specialized health treatments. We are opening our flagship location with plans to expand to additional sites. Our mission is to provide exceptional care and a world-class wellness experience in a luxurious environment.

Position Overview:

We are seeking a highly experienced Operations Manager to oversee and manage all aspects of our Med Spa’s operations. This is a strategic, hands-on role for someone who has run healthcare or wellness facilities at a leadership level and understands the intricacies of creating a high-end, luxury patient experience. The Operations Manager will work directly with the business owners and doctors to ensure seamless operations—from office setup and staffing to compliance, financial oversight, and white-glove client experience.

Key Responsibilities:

• Business Launch & Setup
• Lead the complete setup of the Med Spa, including licensing, permitting, and compliance with all regulations.
• Create a comprehensive Operations Manual, including SOPs for staff, patient experience, and daily operations.
• Determine office environment details, including layout, staffing levels, suppliers, and even environmental standards (e.g., office temperature).
• Implement workflows that anticipate every operational detail so business owners and doctors can focus exclusively on patient care.
• Compliance & Regulatory Oversight
• Ensure the practice is always OSHA and HIPAA compliant.
• Stay up to date on all healthcare regulatory requirements and implement proactive compliance measures.
• Develop and maintain training programs so staff certifications and continuing education remain current.
• Conduct regular audits to ensure patient privacy, safety, and compliance standards are being met at all times.
• Serve as the point of contact for all compliance-related inspections, audits, and reporting.
• Leadership & Team Management
• Hire, train, and manage all staff members to maintain a high-performing, client-focused team.
• Instill a culture of precision, professionalism, and luxury service standards.
• Conduct ongoing staff training to ensure every team member delivers a white-glove patient experience.
• Financial & Operational Management
• Manage daily operations, including scheduling, inventory, procurement, and vendor relationships.
• Oversee financial reporting, budgeting, and monthly P&L analysis.
• Implement KPIs and monitor performance to ensure efficiency, profitability, and client satisfaction.
• Client Experience & Luxury Standards
• Maintain and elevate a world-class, luxury patient experience at every touchpoint.
• Anticipate and address patient needs proactively, ensuring a personalized, top-tier experience.
• Ensure the spa environment reflects a luxury, high-end standard in every detail—from cleanliness and aesthetics to staff communication and follow-up.
• Growth & Expansion Support
• Standardize operational processes to support future expansion into additional locations.
• Continuously identify opportunities to enhance operational efficiency and patient experience.
  
  

Qualifications & Skills:

• Minimum 5 years in a leadership role managing a healthcare facility (private practice, dental, chiropractic, or other clinical settings).
• Strong knowledge of healthcare compliance, OSHA, HIPAA, and licensing.
• Proven ability to manage staff training, certifications, and compliance programs.
• Exceptional attention to detail—luxury patient experience depends on anticipating every detail.
• Ability to independently run business operations and fully support doctors/owners.
• Strategic thinker with a hands-on, solutions-oriented approach.
• Outstanding leadership, communication, and team-building skills.
• Experience creating operations manuals, workflows, and SOPs.
• Proficiency with operational software, CRM systems, and Microsoft/Apple productivity tools.
• Passion for health, wellness, and providing an elevated, high-end patient experience.
  
  

Preferred Experience:

• Experience opening new healthcare or wellness facilities.
• Background in managing multi-disciplinary teams in a clinical or wellness setting.
  
  

Why Join Us:

• Be a key leader in launching a luxury Med Spa from the ground up.
• Work directly with owners and doctors to shape a world-class patient experience.
• Take full ownership of operations in a small but highly efficient team.
• Directly impact the patient experience and the success of a growing, high-end brand.
• Opportunity for professional growth as we expand to multiple locations.