What are the responsibilities and job description for the Call Center Representative position at Luxury Bath?
We are looking for a motivated and customer-focused Call Center Representative to join our growing team in the Fort Wayne, IN market and surrounding areas.
This is an exciting opportunity to join a winning team, earn a competitive income, and make a positive impact by helping homeowners improve their homes.
General PurposeThe Call Center Representative is responsible for contacting homeowners by phone, qualifying potential customers, scheduling appointments for free in-home consultations, and providing excellent customer service throughout the process.
Successful candidates will be comfortable communicating with homeowners, following proven call scripts, overcoming objections, and maintaining accurate customer information.
Responsibilities- Make outbound calls to homeowners and respond to inbound leads from advertising campaigns
- Deliver professional scripted presentations to potential customers
- Adjust conversations based on homeowner needs and interests
- Answer homeowner questions and handle objections effectively
- Qualify leads and gather homeowner information, including name, address, and contact details
- Schedule appointments for free consultations with sales representatives
- Enter and update lead information accurately in company systems
- Maintain detailed notes regarding customer conversations
- Confirm scheduled appointments with homeowners and sales representatives
- Perform quality control and follow-up calls
- Maintain reports and track appointment activity
- Provide a positive customer experience during every interaction
- Strong customer service and communication skills
- Previous experience in call center, telemarketing, sales, marketing, or appointment setting preferred
- Ability to confidently speak with homeowners and build rapport over the phone
- Strong organizational skills and attention to detail
- Comfortable working with computers and customer management systems
- Sales-oriented mindset with the ability to meet performance goals
- Product knowledge training provided
- Earn $700–$1,200 per week based on performance
- Paid training and ongoing support
- Opportunity to grow with a rapidly expanding company
- Work with a team focused on helping homeowners improve their living spaces
If you are motivated, professional, and enjoy helping people, we want to hear from you!
Salary : $700 - $1,200