What are the responsibilities and job description for the Call Center Representative position at Luxury Bath Technologies?
Call Center Representative
Company: Luxury Bath of Richmond
Location: Fredericksburg, VA
Job Type: Full-Time
Compensation: Competitive hourly pay bonus opportunities
Job Description
Luxury Bath is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich the lives of homeowners with bathrooms that are attractive, durable, and maintenance-free.
Luxury Bath of Richmond is looking for a Call Center Representative for our Fredericksburg, VA market and surrounding areas to join our winning team. Join a team of professionals, earn a strong income, and make a positive impact by helping homeowners improve their homes.
General Purpose
Strong customer service skills are a must. You will contact homeowners by telephone, set up qualified appointments for free consultations, input lead information, update reports, and handle inbound calls from advertising campaigns.
Responsibilities
- Deliver scripted pitches to homeowners
- Adjust scripts to meet the needs of individual customers
- Handle homeowner questions and overcome objections
- Collect and verify homeowner information (name, address, phone number, etc.)
- Schedule appointments over the phone
- Input appointment details into the system accurately
- Record important details from conversations
- Confirm appointments set by canvassers or sales representatives
- Schedule appointments for in-home consultations
- Conduct quality control calls
- Answer inbound calls from homeowners responding to ads
- Follow up with homeowners after initial contact
- Maintain and update lead information and reports
Qualifications
- Strong communication and customer service skills
- Knowledge of sales and marketing principles is a plus
- Experience in telemarketing, call center, sales, or promotions preferred
- Basic computer skills and ability to learn CRM systems
- Positive attitude and ability to work in a fast-paced environment
- Product knowledge will be provided through training
Why Join Luxury Bath of Richmond?
- Growing company with strong industry reputation
- Opportunity to earn hourly pay plus bonuses
- Supportive team environment
- Opportunity for advancement