What are the responsibilities and job description for the Automotive Parts Advisor position at Luxury Auto Mall of Sioux Falls?
Luxury Auto Mall of Sioux Falls is a world-class organization of happy employees. Relationships are the foundation of our success. With every vehicle sold, every automobile serviced, every customer interaction and every new hire brought onboard – we strive to create outstanding and long-lasting relationships. This means listening, caring and understanding. After forty years of success, we're proud to call ourselves one of the nation's top performing dealer groups.
Responsibilities:
- Oversee the parts sales process from start to finish.
- Communicate with staff and customers in a friendly and professional manner.
- Converse effectively/efficiently regarding customer parts status.
- Read and understand the parts catalog when looking up and speaking to specific parts.
- Answer phone calls, provide price quotes and other information to customers.
- Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.
- Provide high level service to both internal and external customers.
- Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock.
- Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
- Make sure all internal requests for parts are billed on service repair order.
- Receive payment from retail customers or obtain credit authorization.
Qualifications:
- High School Diploma or equivalent and prior auto parts sales experience (preferred)
- Eager to improve in a dynamic work environment
- Strong interpersonal and time management skills
- Ability to read/interpret safety and maintenance documents
- Ability to calculate figures/amounts including discounts, interest, proportions, etc
- Valid driver's license and clean driving record
BENEFITS AVAILABLE TO FULL TIME EMPLOYEES
• Health Insurance (Including Wellness Benefit)
• Dental and Vision Insurance
• Life Insurance
• 401(k) with company matching after one year of service
• Section 125 FLEX Account
• EAP - Employee Assistance Program through Avera
• Paid Vacation, Holiday, and Personal Time
• Discounts on vehicles, service & parts – including immediate family members