What are the responsibilities and job description for the Automotive BDC Sales Manager position at Luxury Auto Mall of Sioux Falls?
Luxury Auto Mall of Sioux Falls is seeking a dynamic Sales Manager to oversee our Business Development Center (BDC) and drive growth. The ideal candidate will have a strong background in management of retail sales, outside sales, and customer service, with a focus on maintaining and expanding our market presence.
As the BDC Sales Manager, you will hold a pivotal role in driving the success of our dealership by overseeing the operations of the sales in the Business Development Center. The BDC plays a critical part in ensuring the dealership’s success through effective customer relationship management, lead generation, and appointment scheduling.
Responsibilities:
Lead, coach, and motivate a team of representatives on day-to-day activities to achieve performance targets and provide exceptional service
Conduct regular training sessions to support team development and success
Implement best practices and standards to enhance the customer experience and build long-term relationships with customers
Handle escalated customer inquiries and complaints promptly and professionally, seeking resolutions to ensure customer satisfaction. Collaborate and work closely with the Service Leadership Team as needed.
Work closely with the Service and Sales Leadership Team to set and meet daily and monthly appointment objectives for appointments, repair order count, hours and sales targets
Qualifications:
Previous dealership experience in automotive BDC management or similar managerial role required
Strong leadership and team management skills, with the ability to inspire and motive others
Excellent communication and interpersonal skills, with a customer-centric mindset
Proficiency in CRM software and Microsoft Office applications
Ability to prioritize tasks, and work effectively in a fast-paced environment
Flexibility to work evenings and Saturdays as needed
Bilingual proficiency is a plus for effective communication with a diverse customer base
This position offers a competitive salary commensurate with experience. If you are a results-driven individual with a passion for sales excellence, we invite you to apply for this exciting Sales Manager role.