Warehouse Customer Service Representative

Luxor Staffing is hiring a Warehouse Customer Service Representative paying $19.50 per hour. Weekly pay, possible overtime, incentive and bonus programs, optional direct deposit, benefits from day 1 on the job and much more!

• SCHEDULE: TUESDAY-SAT 2:00PM-10PM

Essential Duties & Responsibilities:

• Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
• Processes and inputs all customer orders
• Produces stock reports to check for product availability
• Produces all related paperwork and necessary information required for customer work orders
• Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
• Provides follow up with other departments to ensure service standards are being met
• Assures proper invoicing of accounts by verifying computer generated invoices
• Prepares shipping and tracing information to customers as required
• Maintains damage records and back order logs
• Communicates customer feedback to management including any signs of dissatisfaction
• Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
• Oversees all paperwork associated with orders and maintain the corresponding files
• Maintains current and accurate procedure manual, which details the processing requirements for each account

Skill/Experience/Education

• HS diploma or equivalent required
• Strong computer knowledge including MS Office applications
• Basic typing skills
• Familiarity with 10-key
• Shipping software systems including UPS and Federal Express
• Excellent oral and written communication skills
• Excellent customer service skills

Luxor Staffing offers a corporate staffing experience, yet we provide the hands-on service normally expected only from a small, locally-owned firm. Established in 1999, Luxor now has 25 offices in Texas, Ohio, Pennsylvania, Florida, Georgia, North Carolina and Tennessee. We are high-volume experts, specializing in staffing shifts of 300 or more employees, 24 hours a day, 7 days a week.

Our management team brings well over a century of combined staffing industry expertise to the table—you can be assured that whatever your needs, we have done it before and we do it the best. Luxor's leadership team stands on a legacy of delivering effective solutions. No matter what staffing obstacles you face, we offer the leverage you need to run and grow your business.