Regional Operations Manager - East

At Luxer One, we’re committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether it’s last-mile delivery at multifamily properties and offices, or click-and-collect orders in retail, we find the best solutions for our customers and ensure their success.

Luxer Liaison is a premium service level designed to assist high-package-volume properties in managing package flow and their Luxer systems. This service provides on-site package management to complement our automated package systems. Our Liaison program in the East has experienced significant growth, and this dedicated individual will manage operations and account relationships in the markets. As the program expands, this role may include managing operations in additional markets.

What you will do:

• Manage a team of 30 service professionals (“Liaisons”), providing service to multiple luxury apartment buildings in Georgia, Florida, Texas, Tennessee, and potential other/additional markets
  

• Partner with fellow Regional Leaders, Leads, Managers, and report to the Director of ARR Operations
  

• Champion our Liaison team, fostering a positive work environment in person and remotely
  

• Manage the weekly operational service schedule, and ensure that the service is being delivered to the expected quality level
  

• Build strong relationships with existing accounts, responding rapidly to issues/concerns
  

• Help onboard new properties as they adopt the Liaison service
  

• Hire and train new Liaisons as needed (attrition, to support market growth)
  

• Develop Liaisons into Lead/Seniors Liaisons to support account management in growing markets as needed
  

• Build processes and procedures that allow our Liaisons to service the market efficiently, and help build a profitable business
  

• Occasionally nurture new Liaison sales opportunities and work with our sales team to win them
  

• Potential for up to 25% travel. This role is based in Charlotte, NC with a mix of in-person ‘field’ based work and in-office work. Occasional travel to support markets. Employee works in-office Monday, Wednesday, and Friday
  

Who you are:

• Strong organizational skills and attention to detail
  

• 2 years of experience managing service professionals
  

• 2 years of experience working in a customer-facing role as a leader
  

• 2 years of experience managing a scheduled, hourly workforce
  

• 2 years of experience coaching and developing an hourly workforce
  

• Demonstrated experience building and scaling operations for a new program and/or in a new market
  

• Demonstrated success building strong direct relationships with customers
  

• Exceptional communication skills; demonstrated ability to communicate well with both customers and reports
  

• Willingness to serve as a player-coach, often working in person with the team
  

• Proficient with technology (we use Google Suite, Macbook/iPad, Zoho, and various applications)
  

• Self-directed, with a track record of succeeding in ambiguous situations
  

• Creative problem solving – this is a program in its early phases; you will have to overcome unforeseen challenges.
  

• Experience in the multifamily market preferred, but not required
  

• The above-listed duties are not exhaustive, and the employee may be required to perform other tasks as needed and assigned by the leadership team.
  

  
  
  
  

What’s in it for you:

• Compensation: $65,000-$75,000/annually potential for quarterly performance based incentives (Bonus)
  

• You’ll have opportunities to advance. We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, mentored, and grow.
  

• As “Luxens”, we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees
  

• A generous benefits package (Medical, Vision, Dental)
  

• 401K with employer match
  

• Accrued Paid Time Off
  

• Accrued Paid Sick Leave