Installations Project Manager

Luxer One is the leader in smart locker technology, transforming the way packages are delivered, stored, and retrieved across the country. Our team is passionate about innovation, service, and excellence. We are extremely proud of our culture of growth, unlimited potential to solve industry challenges, and continuous improvement of our products and technology. We're experiencing rapid growth, and are looking to bring on a new Installation Project Management onto our growing team!

Key Responsibilities

1) Installation Operations Leadership

1. Installation escalation support and resolution
   

2. Site preparedness approvals
   

3. Installation quality control and consistency data management
   

4. Manage scope changes and set expectations early
   

5. Facilitate timely resolution between install partners and Luxer teams
   

6. Install capability, recruiting, and vetting
   

2) Product & Process Improvement

1. Process and procedure development.
   

2. Support and maintain quality: develop checklists, testing procedures, documentation, and completion criteria.
   

3) Operations Support Engineering (Pre and Post Sales Solutions)

1. Floorplan accuracy reviews and sales support
   

2. Special projects support
   

3. Cross-functional team support (VAR's, Sales, PM's)
   

4) Safety & Compliance

1. Review and resolve escalated safety & compliance issues
   

5) Documentation, Training & Change Management:

1. Assist with delivery of installation training and coaching.
   

2. Installation manual, technical writing, and photo documentation.
   

3. Technical training development.
   

6) Special Project Support

1. Stakeholder representing installers and install execution
   

2. On-site installation management of local and high profile jobs
   

Requirements

• 3–5 years of experience in field operations, construction project management, hardware deployment, or installation management.
  
• Ability to manage multiple projects simultaneously.
  
• Vendor management and negotiation skills.
  
• Understanding of construction environments, permitting, ADA considerations, and installation technical requirements.
  
• Strong cross-functional communication with internal and external stakeholders.
  
• Proficiency with project management tools, documentation systems, and basic CAD/floorplan interpretation.
  
• Strong problem-solving, root-cause analysis, and technical troubleshooting skills.
  

• Experience in hardware technology deployment, access-control systems, or similar industries.
  
• Experience developing and delivering training programs.
  
• Familiarity with project management and CRM software
  
• Knowledge of ADA, electrical, low-voltage, and site construction considerations.
  

Benefits

• You'll have opportunities to advance. We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow.
  
• As “Luxens,” we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees.
  
• We're there for you - 401k with matching, generous PTO, flexible work arrangements, and excellent medical, dental, and vision - we've got you covered!