Move-In Coordinator

The Move-In Coordinator is responsible for managing all aspects of the resident move-in process to ensure a smooth, welcoming, and complete transition into the community. This role serves as the key liaison between prospective residents, families, referral sources, and internal departments, ensuring regulatory requirements are met in accordance with AHCA.

Key Responsibilities

Resident Admissions & Compliance

• Coordinate and manage all aspects of the move-in process, from inquiry through admission.
• Ensure completion and accuracy of required admission documentation, including AHCA Form 1823, residency agreements, and physician orders.
• Verify compliance with Florida ALF regulations regarding admission criteria, medical documentation, and resident care requirements.
• Maintain accurate admission files, logs, and records in accordance with state retention policies.

Resident & Family Support

• Serve as the primary contact for residents and families during the transition process.
• Conduct orientation sessions for residents and families, explaining community policies, services, and amenities.
• Provide compassionate support and guidance, addressing concerns and ensuring a positive first impression.

Coordination with Departments

• Collaborate with nursing, dining, housekeeping, and maintenance to prepare apartments/rooms for new residents.
• Ensure service plans, medication needs, dietary preferences, and personal requests are communicated and implemented.
• Partner with sales/marketing teams to support occupancy goals by providing excellent customer service during the move-in process.

Operational & Administrative Duties

• Track and report move-in activity, occupancy status, and census trends.
• Maintain move-in checklists, logs, and admission records for regulatory audits.
• Assist with special projects, events, and tours as needed to support community engagement and resident satisfaction.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in healthcare, business, or hospitality preferred.
• Previous experience in admissions, resident services, or customer service in senior living, healthcare, or hospitality strongly preferred.
• Working knowledge of Florida ALF regulations and AHCA requirements.
• Strong organizational, communication, and interpersonal skills.
• Compassionate demeanor with the ability to support seniors and families during transitions.
• Proficiency in Microsoft Office Suite and electronic health record