What are the responsibilities and job description for the Reservations Coordinator position at Luxe Jet Ski & ATV Rentals - Orlando?
Overview
We are looking for a highly organized and reliable Reservations & Dispatch Coordinator to manage incoming calls, book reservations, and coordinate daily logistics across multiple locations.
This is a fast-paced, phone-based role where you will be the first point of contact for our customers and a key part of keeping our daily operations running smoothly.Key Responsibilities:
- Answer incoming calls, texts, and inquiries in a professional and friendly manner
- Book and manage reservations across all locations
- Coordinate daily schedules for jet ski and ATV operations
- Communicate with team members to ensure smooth execution of tours
- Provide customers with accurate information on pricing, availability, and locations
- Send confirmations, waivers, and pre-arrival instructions
- Handle reschedules, changes, and basic customer concerns
- Maintain clear communication between customers and field staff
What We’re Looking For:
- Strong communication skills (must be confident on the phone)
- Highly organized and detail-oriented
- Ability to multitask and stay calm under pressure
- Reliable and responsive (this role is critical to daily operations)
- Comfortable using booking systems, texting platforms, and basic software
- Customer service experience preferred
Schedule:
- Must be available weekends (peak business days)
- Flexible scheduling options available
- Peak hours typically between 9 AM – 6 PM
Why Work With Us:
- Be part of a fast-growing, experience-driven brand
- Work in a dynamic, high-energy environment
- Opportunity to grow with a premium outdoor adventure company
- Play a key role in delivering unforgettable experiences