Assistant Front Office Manager (Los Angeles, CA - Sunset Blvd.)

The Luxe Sunset Blvd Hotel is looking to add a Assistant Front Office Manager to our team. When you join the Luxe family, you enter a world of possibility!

A boutique retreat in the heart of Los Angeles, Luxe Sunset Boulevard Hotel provides an oasis of elegance and style by welcoming guests to one of California's most distinguished addresses.

Luxe Sunset Boulevard Hotel is a stunning property at the crossroads of Brentwood and Bel-Air. Located within minutes of UCLA, the Getty Museum, and the Skirball Cultural Center, our convenient location makes accessing the best of LA easy.

Department: Front Office
Accountable To: Director of Operations
Status: Exempt
Salary Range | Employer Estimate: $66,500- $69,800 base

Primary Objective:
To ensure duties of the Front Office department are met in accordance with the established standards and procedures of the Luxe Sunset Boulevard Hotel.

Performance Expectations:

• Meet and exceed customer service levels and expectations by providing exceptional service.
• Communicate effectively with customers, co-workers, and supervisors at all times.
• Ability to handle difficult situations/guest complaints effectively and efficiently.
• Supervise assigned operational functions within the department consistent with the strategic plan and fiscal budget.
• Supervise the delivery and measurement of guest service in accordance to the established guidelines.
• Oversee accountability process for the Font Desk ensuring compliance with budgetary guidelines, company policies, established guidelines/standards, and legal requirements.
• Interview, hire, train, develop, conduct performance evaluations, resolve problems, and recommend discipline and/or termination.
• Perform all Front Office duties at a high level of expertise, offering technical guidance/assistance as needed.
• Monitor employee schedules; enforcing break/lunch times, provide early-outs or overtime based on budgetary guidelines, volume, forecasts, and departmental needs.
• Monitor Front Office employee’s activities for quality assurance, evaluate performance and provide coaching/counseling when applicable.
• Maintain complete knowledge of, and comply with, all department policies, procedures, and standards.
• Monitor Payroll and PnL
• Keep a positive Employee Engagement environment and productivity levels
• Provide guest resolution for all issues/concerns beyond the scope of authority designated to Front Office line employees in an expedient and professional manner.
• Assist the Front Office Manager/Director of Operations with daily administrative duties as needed.
• Promote free exchange of ideas among employees in an effort to continuously improve guest service levels.
• Advise management of any discrepancies, potential security issue, and/or area of concern which may have a negative impact on the department/property.
• Maintain constant awareness of safety and accident prevention.
• Ensure all equipment and work areas are kept stocked, clean, neat, and in working order.
• Inventory/order supplies as needed.
• Answer telephone using proper etiquette.
• Provide overview of hotel and facilities to all guests.
• Proficiency with KYC program.
• Proficiency in knowledge of all room types, room positions, current rates, and all facilities and services within the hotel.
• Effectively communicate all discrepancies, special requests, etc. to relief personnel.
• File all paperwork within established guideline.
• Ability to show different room types and meeting rooms with extensive knowledge of each venue.
• Possess thorough knowledge of immediate area and assist guest with requests when needed.
• Proficient knowledge of Safety and Security procedures.
• Keeps supervisor fully informed of all problems or matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment.
• Adheres to company policies and procedures.
  • Attends work as scheduled.
  • Follows hotel’s dress and grooming standards.
  • Minimizes safety hazards by following all safety rules and procedures.
• At all times, projects a favorable image of Luxe Sunset Boulevard Hotel to the public.

• Pushing/Pulling: Average weight 30lbs constantly
• Lifting/Carrying: Average weight 30lbs constantly
• Standing/Walking: Constantly. Standing/walking the majority of scheduled shift
• Kneeling/Crawling: Occasionally. Completing tasks throughout the hotel
• Reaching: Occasionally

• Medical, Dental, Vision and Life Insurance
• FSA Medical
• Cellphone Reimbursement
• Short Term Disability and Long-Term Disability
• 401(K) Plan (up to a 6% match)
• Vacation and Sick Leave
• Tuition & Wellness Reimbursement
• Employee Dry Cleaning
• Employee Meal and Parking

Luxe Hotels is proud to be an Equal Opportunity Employer.

About Luxe Hotels:

Although Luxe is the brand name of our Hotels, "Luxe" is an experience built around ideals of timeless hospitality, innovative services, and unexpected solutions. Luxe hotels are like home, only better. At Luxe, we go beyond service and strive to relate to our guests. Everyone entering our hotel brings something new and different – a unique journey and experience. Our job is to recognize and respect that journey in every interaction. Every person truly is an entire world!

With this in mind, we seek employees who share our values and desire to deliver a gracious guest experience with sincere commitment. We accomplish this by making our guests feel cared for and known when they stay or dine with us. Their preferences are considered; their expectations are constantly exceeded, but meeting their needs is only the beginning of what we do to make them feel like they belong.

Department: Front Office
This is a full time position

Salary : $66,500 - $69,800