Aesthetic Concierge

Aesthetic Concierge

Luxury Client Experience & Practice Operations

About Luxe Esthétique

At Luxe Esthétique, we believe aesthetic medicine is deeply personal. Our team is committed to delivering natural, timeless results while creating an exceptional experience for every client who walks through our doors. We value relationships over transactions and strive to build trust through expertise, education, and personalized care.

We are seeking an Aesthetic Concierge who is passionate about aesthetics, hospitality, and client experience. This individual will play a vital role in shaping every stage of the client journey and ensuring each interaction reflects the elevated standards of our practice.

Position Summary

The Aesthetic Concierge serves as the first impression of Luxe Esthétique and is responsible for delivering a concierge-level experience from initial inquiry through long-term client retention.

This role combines luxury hospitality, client relationship management, appointment coordination, treatment plan support, sales support, and operational excellence. The ideal candidate is warm, polished, proactive, highly organized, and passionate about helping clients look and feel their best.

More than a traditional front desk position, the Aesthetic Concierge acts as a trusted guide throughout the client’s aesthetic journey, helping cultivate meaningful relationships and ensuring every client feels welcomed, informed, and cared for.

Department

Administrative

Employment Type

4-5 days a week

Location

Lake Oswego

Workplace type

Onsite

Compensation

$24.00 - $28.00 / hour

Key Responsibilities

Client Experience & Hospitality

• Deliver an exceptional, luxury-level experience for every client.
• Welcome clients warmly and ensure a seamless experience from arrival to departure.
• Build meaningful relationships that foster trust, loyalty, and long-term retention.
• Anticipate client needs and proactively create memorable experiences.
• Maintain a calm, professional, and polished environment at all times.
• Address client concerns with empathy, professionalism, and a solutions-oriented mindset.

Scheduling & Client Coordination

• Manage provider schedules and appointment flow.
• Schedule consultations, treatments, follow-up appointments, and recalls.
• Respond promptly to phone calls, text messages, emails, and online inquiries.
• Maintain accurate client records and documentation within Boulevard.
• Coordinate treatment plan follow-up and client communications.
• Assist with managing waitlists and maximizing provider schedule utilization.

Client Journey & Treatment Plan Support

• Support provider treatment recommendations through client education and follow-up.
• Help clients understand long-term treatment plans and aesthetic goals.
• Assist clients with memberships, packages, skincare recommendations, and promotional offerings.
• Encourage treatment plan adherence and continuity of care.
• Identify opportunities to improve client retention and engagement.
• Collaborate with providers to ensure clients have a clear understanding of their treatment plans and next steps.

Retail & Revenue Support

• Educate clients on skincare products and treatment recommendations.
• Assist with retail sales and product selection.
• Support membership enrollment and package sales.
• Encourage rebooking and future appointment scheduling.
• Help contribute to overall practice growth through exceptional client care and relationship building.
• Maintain knowledge of current services, products, promotions, and treatment offerings.

Practice Growth & Community Engagement

• Encourage client reviews and testimonials.
• Assist with before-and-after photo collection and organization.
• Support practice events, educational seminars, and client appreciation initiatives.
• Help strengthen referral relationships and client engagement opportunities.
• Maintain brand standards across all client touchpoints.
• Identify opportunities to elevate the overall client experience.

Clinic Operations

• Process transactions accurately and efficiently.
• Assist with opening and closing responsibilities.
• Maintain an organized, welcoming, and professional front-of-house environment.
• Support inventory management and operational tasks as assigned.
• Collaborate closely with providers and team members to ensure smooth daily operations.
• Uphold all practice policies, procedures, and client confidentiality standards.

Qualifications

Required

• Two or more years of experience in customer service, hospitality, concierge services, luxury retail, medical office administration, or aesthetics.
• Exceptional communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional demeanor and polished presentation.
• Proficiency with scheduling software, technology platforms, and client communication systems.

Preferred

• Experience in medical aesthetics, dermatology, plastic surgery, wellness, or luxury hospitality.
• Experience using Boulevard or similar practice management software.
• Retail sales experience.
• Knowledge of skincare products and aesthetic treatments.
• Social media and client engagement experience.

Who You Are

• Naturally warm, welcoming, and relationship-oriented.
• Passionate about aesthetics, skincare, beauty, and wellness.
• Highly organized and detail-oriented.
• Professional, polished, and dependable.
• Self-motivated and proactive.
• Solutions-focused and adaptable.
• Team-oriented with a positive attitude.
• Comfortable taking initiative and ownership of responsibilities.
• Committed to creating exceptional client experiences.

Success Measures

Success in this role will be measured by:

• Client satisfaction and overall experience
• Rebooking percentage
• Client retention
• Membership enrollments
• Retail sales performance
• Online review generation
• Provider schedule utilization
• Treatment plan adherence
• Contribution to practice growth initiatives

Why Join Luxe Esthétique

At Luxe Esthétique, you’ll have the opportunity to be part of a growing, provider-led practice that prioritizes excellence, education, and meaningful client relationships. We are passionate about delivering exceptional results while creating an environment where both clients and team members feel valued, supported, and inspired.

This is more than a front desk position. It is an opportunity to become an integral part of a boutique aesthetic practice where hospitality, attention to detail, and genuine client relationships are at the heart of everything we do.

If you thrive in a hospitality-driven environment and enjoy building relationships while helping clients feel their best, we’d love to meet you.

Pay: $24.00 - $28.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $24 - $28