Front Desk Receptionist

Job Overview

LUX Smiles dental is one of the newest dental office in Winchester. We are seeking to expand our great team by hiring a highly experienced Front Office Receptionist with at least 4 years of dental office experience, especially in insurance and patient coordination. The ideal candidate will play a key role in creating a welcoming environment for patients, managing front office operations, and ensuring smooth communication between patients and the clinical team

Duties

• Greet patients warmly, verify their appointment details, and check-in efficiently using Electronic Health Record (EHR) systems such as Epic or Meditech
• Schedule appointments, confirm patient visits, and manage the clinic calendar with precision
• Collect and process medical billing and insurance payments, including Medicare and health insurance claims, utilizing systems like Athenahealth or eClinicalWorks
• Review and update patient medical records, ensuring compliance with HIPAA confidentiality policies and accurate documentation review
• Handle phone inquiries professionally, providing clear information about services, insurance policies, and appointment availability
• Manage patient check-out procedures, including updating care plans and documenting CPT (Current Procedural Terminology) codes or ICD (International Classification of Diseases) coding as needed
• Maintain organized filing systems for medical records and ensure all documentation aligns with health information management standards

Experience

• Proven experience working in a medical or dental office environment with strong front desk or receptionist responsibilities
• Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks is highly preferred
• Knowledge of health insurance processes including Medicare billing, medical coding (ICD-9/ICD-10), CPT coding, and medical billing procedures
• Strong understanding of clinical confidentiality policies and HIPAA regulations to protect patient information
• Excellent computer skills with proficiency in Microsoft Office Suite for administrative tasks such as typing, filing, and data entry
• Bilingual abilities are a plus to serve diverse patient populations effectively
• Demonstrated ability to handle multiple priorities with exceptional customer service skills in a fast-paced setting

Join us in delivering outstanding dental care by providing efficient administrative support that keeps our clinic running smoothly. Your dedication will help foster a welcoming environment where patients feel valued and cared for from the moment they walk through our doors.

Pay: $20.00 - $24.00 per hour

Expected hours: No more than 32.0 per week

Work Location: In person

Salary : $20 - $24