Front Desk Spa Associate

Overview
Join our dynamic team as a Front Desk Associate at LUX MedSpa Brickell, where your vibrant personality and exceptional hospitality skills will create memorable experiences for our guests. In this role, you will serve as the welcoming face of our establishment, ensuring smooth check-in and check-out processes, providing outstanding guest services, and maintaining a warm, clean and professional atmosphere. Your energy and attention to detail will help foster guest satisfaction and loyalty, making every visitor feel valued from the moment they arrive. This paid position offers an exciting opportunity to develop your hospitality management skills in a lively, fast-paced environment.

Duties

• Greet guests warmly upon arrival, providing a friendly and professional first impression
• Manage phones with courteous phone etiquette, handling inquiries efficiently
• Check guests in and out swiftly while ensuring all reservation details are accurate and complete
• Assist guests with questions about hotel amenities, local attractions, and services to enhance their stay
• Coordinate with housekeeping and maintenance teams to address guest requests promptly
• Maintain guest records, handle billing procedures, and process payments accurately
• Support night audit procedures by reconciling daily transactions and preparing reports for management
• Upholding spa standards and and procedures to ensure safety, security, and guest satisfaction at all times

Experience

• Previous experience in hospitality management or front desk operations preferred but not required; training will be provided
• Strong customer service skills with the ability to handle diverse guest needs professionally and efficiently
• Multilingual or bilingual abilities are required to better serve our diverse clientele
• Familiarity with appointment software systems is a plus but not mandatory
• Excellent communication skills with a focus on clear, friendly interactions over the phone and in person
• Ability to multi task and deliver luxury experience for our clientele.
• Knowledge of guest relations principles and hospitality best practices to create welcoming environments

This position is ideal for motivated individuals passionate about delivering exceptional guest experiences. We value energetic team players eager to grow within the hospitality industry while providing top-tier service in a vibrant setting.

Pay: $120.00 per day

Work Location: In person

Salary : $120