What are the responsibilities and job description for the Patient Referral Coordinator position at LUX Infusion?
Company Description LUX Infusion is a U.S.-based, clinician-led infusion services company that delivers both home infusion and ambulatory infusion center care. The organization focuses on elevating infusions into a comfortable, reassuring experience for patients. Through faster therapy starts, dedicated patient support, and continuous data sharing with providers, LUX Infusion works to improve adherence and clinical outcomes. The team emphasizes clarity, compassion, and clinical expertise in every patient relationship, fostering strong trust with patients, providers, and partners. Applicants can expect to join a mission-driven environment centered on high-quality, patient-focused infusion services.
Role Description The Patient Referral Coordinator is a full-time, on-site role based in Albany, NY. This position is responsible for managing incoming referrals, verifying patient information, and coordinating with providers, payers, and internal clinical teams to ensure timely initiation of infusion therapies. Day-to-day tasks include reviewing documentation for completeness, conducting insurance benefit verification, obtaining prior authorizations, and maintaining accurate records in electronic systems. The coordinator will communicate with patients to explain next steps, schedule appointments, provide status updates, and address non-clinical questions to support a smooth infusion experience. The role also involves monitoring referral pipelines, resolving administrative issues, and collaborating with colleagues to improve processes and support positive patient and provider experiences.
Qualifications
Role Description The Patient Referral Coordinator is a full-time, on-site role based in Albany, NY. This position is responsible for managing incoming referrals, verifying patient information, and coordinating with providers, payers, and internal clinical teams to ensure timely initiation of infusion therapies. Day-to-day tasks include reviewing documentation for completeness, conducting insurance benefit verification, obtaining prior authorizations, and maintaining accurate records in electronic systems. The coordinator will communicate with patients to explain next steps, schedule appointments, provide status updates, and address non-clinical questions to support a smooth infusion experience. The role also involves monitoring referral pipelines, resolving administrative issues, and collaborating with colleagues to improve processes and support positive patient and provider experiences.
Qualifications
- Candidates should possess strong Insurance Verification skills, including benefits checks, prior authorization processes, and familiarity with payer requirements.
- Candidates should possess excellent Customer Service and Communication skills to interact professionally with patients, providers, and payers.
- Candidates should possess effective Phone Etiquette skills, including clear speaking, active listening, and accurate message handling.
- Candidates should possess a solid understanding of Medical Terminology to navigate clinical documentation and infusion-related orders.
- Relevant experience in healthcare administration, referral coordination, or a medical office setting is beneficial.
- Strong attention to detail, organizational skills, and the ability to manage multiple referrals and deadlines are important.
- Proficiency with electronic health records, scheduling systems, and basic office software is preferred.
- High school diploma or equivalent required; additional coursework or certification in healthcare administration or medical billing is a plus.