What are the responsibilities and job description for the Front Desk Staff position at Lux Hotel and Spa?
Company Description Lux Hotel and Spa is a hospitality brand focused on delivering a comfortable, relaxing, and memorable stay experience for guests. The property offers modern accommodations, spa services, and guest amenities designed for both leisure and business travelers. Team members are encouraged to provide attentive, personalized service that reflects the hotel’s commitment to guest satisfaction. The work environment is professional yet welcoming, with an emphasis on collaboration, reliability, and continuous improvement.
Role Description The Front Desk Staff role is a full-time, on-site position located in Arlington, TX. This role is responsible for greeting guests, managing check-in and check-out processes, and handling room reservations and inquiries. Day-to-day tasks include answering phone calls, responding to guest questions, processing payments, and coordinating with housekeeping and maintenance to ensure rooms and common areas meet hotel standards. Front Desk Staff also handle guest requests, resolve basic issues, provide information about hotel services and local attractions, and maintain accurate records in the hotel’s computer systems. The position requires consistent professionalism, attention to detail, and a strong focus on delivering courteous, efficient service to all guests.
Qualifications
- Strong customer service and communication skills, with the ability to interact professionally with guests and colleagues.
- Experience with receptionist duties and phone etiquette, including managing multiple calls and guest inquiries.
- Basic computer literacy, with the ability to learn and use hotel management and reservation systems.
- Reliable time management and organizational skills, with attention to detail in handling reservations, payments, and guest records.
- Prior experience in hospitality, front desk, or a customer-facing role is preferred but not required.
- Ability to work on-site in Arlington, TX, including evenings, weekends, and holidays as needed.
- High school diploma or equivalent; additional training in hospitality or customer service is a plus.