Bilingual Account Coordinator

Overview

We’re looking for a driven, take-charge customer service professional who thrives in responsibility-heavy roles and isn’t afraid of the hot seat. This is not a clock-in, clock-out position. You’ll be the lead on flooring projects from start to finish, owning every step from quote to order to final invoice. This role is ideal for someone with strong will, natural initiative, and the confidence to ask questions, challenge processes, and make decisions. You must be highly organized, self-motivated, and comfortable being the point person accountable for results. Success requires flexibility and a willingness to work hard when production demands it.

What You’ll Own

• Lead and manage flooring projects from initial quote through ordering, delivery, and final invoicing
• Take full responsibility for incoming orders and all flooring needs across assigned accounts
• Plan, coordinate, and track product shipments to meet jobsite and customer requirements
• Prepare accurate, detailed invoices for the accounting team
• Handle a high volume of inbound and outbound calls with confidence and professionalism
• Schedule and coordinate subcontractors to keep projects moving on time
• Read, interpret, and edit floor plans as needed
• Actively support jobsite production, stepping in wherever needed to keep projects on track

What We’re Looking For

• A strong self-leader who doesn’t wait to be told what to do
• Comfortable making decisions and owning outcomes
• Organized, detail-oriented, and able to manage multiple moving parts
• Willing to ask questions, challenge assumptions, and improve processes
• Resilient under pressure and energized by responsibility
• Highly comfortable with technology and able to operate across multiple software systems simultaneously
• Bilingual fluency in Spanish and English (required)

Benefits:

• Paid time off
• Medical, Vision, Dental Insurance
• Health insurance premium support that increases with tenure, with employer contributions covering up to 75% of premiums for senior employees
• 401k
• Generous 401(k) matching, up to the annual maximum to help you plan for the future
• Employer-funded parental leave, including 12 weeks of paid maternity leave
• Sabbatical
• Hybrid work schedule

Pay: $45,000.00 - $57,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Language:

• Spanish (Required)
• English (Required)

Work Location: Hybrid remote in Ashland, VA 23005

Salary : $45,000 - $57,000