What are the responsibilities and job description for the Customer Service Specialist position at Lux 4 Biz?
We’re looking for a problem-solver, people-person, and project juggler all in one. As our Customer Service Specialist, you’ll work side-by-side with our Office Manager and Operations Manager to keep projects on track, clients informed, and our field crews productive and efficient.
What You’ll Do:
- Be the friendly first point of contact for clients — over the phone, email, and occasionally in person.
- Schedule jobs, coordinate with field crews, and keep projects moving smoothly.
- Work closely with our Office Manager and Operations Manager to keep schedules tight, communication clear, and customers happy.
- Help improve company procedures and day-to-day operations by spotting inefficiencies and suggesting better ways to get things done.
- Support and maintain field team productivity and efficiency by ensuring they have the right information, materials, and schedules before they head out.
- Handle customer questions and follow-ups so they always feel in the loop.
- Keep records and schedules accurate — because nobody likes a mix-up.
What We’re Looking For:
- Strong communication skills — you can turn a frustrated caller into a loyal customer.
- Organized multitasker — juggling schedules, details, and priorities doesn’t scare you.
- Comfortable with basic tech tools (email, scheduling software, etc.).
- Previous customer service experience — bonus points if you’ve worked in trades, construction, or home services.
- Proficiency in Google Workspace (Gmail, Docs, Sheets, Meet); familiarity with Service Titan is a plus.
- Ability to diplomatically navigate demanding situations and requests.
What You’ll Love About Us:
- Steady hours — no crazy late nights, weekends, or holiday shifts.
- A tight-knit team that’s more “Friday lunch crew” than corporate cubicle maze.
- Direct collaboration with management — your ideas will be heard, not buried.
- Real input on how the company runs — help us work smarter, not harder.
- Competitive pay, benefits, and room to grow into other roles in our company.
We’re not just looking for someone to answer phones — we want someone who’s ready to be part of the engine that keeps our jobs on track, our field teams productive, and our customers smiling.
Apply today and let’s get to work.
Salary : $20 - $25