What are the responsibilities and job description for the Program Supervisor position at Lutheran Social Services?
Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity.
Description
Location: Ozaukee County, WI
Job Type: Full-Time | Benefits Eligible
Schedule: Monday-Friday, 8:00am-5:00pm (flexibility required)
Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is seeking a Program Supervisor to lead our Children's Long Term Support (CLTS) team in Ozaukee
County.
CLTS is a federally funded Medicaid program supporting children with developmental, physical, or severe emotional disabilities. This role provides clinical and operational leadership for a team of Care Coordinators while maintaining regular contact with children and families served.
Key Responsibilities- Lead, coach, and supervise a team of Care Coordinators
- Ensure quality service delivery and compliance with CLTS, Medicaid, licensing, and contract requirements
- Monitor documentation, outcomes, and productivity standards
- Conduct case reviews, case consultation, and provide direct service coverage as needed
- Oversee staff training, performance evaluations, scheduling, and accountability
- Partner with Human Capital on hiring, onboarding, and staff development
- Support billing, financial oversight, and program budget management
- Build and maintain relationships with families, community partners, and funders
- Participate in program growth, marketing, and community outreach efforts
Required
- Bachelor's degree in Human Services or closely related field
- Minimum 2 years of experience working with children with disabilities and/or families
- Valid driver's license and reliable transportation
Preferred
- Supervisory experience
- Experience with the Children's Long Term Support (CLTS) Waiver Program
- Public Service Loan Forgiveness (PSLF) eligible employer
- Medical, dental, and vision insurance
- Paid Time Off 10 paid holidays
- Mileage reimbursement
- 403(b) retirement plan
- Annual wage increases prioritized
- Employee Assistance Program
- Service awards and recognition
- Hybrid role: Ability to work 1 day/week from home!
- Missiondriven work supporting children and families
- Collaborative, teambased environment
- Opportunities to lead, grow, and make a meaningful impact
Lutheran Social Services of WI & Upper MI is an Equal Opportunity Employer (EOE).
Education
Experience
Licenses & Certifications
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
We are an Equal Opportunity Employer.
EOE/M/W/VET/DISABILITY