Service Coordinator – Tax Credit

Full‑time | 40 hours per week

Schedule: M-F, 8am-4:30pm (with flexibility)

Location: Madison, WI

Lutheran Social Services of Wisconsin and Upper Michigan (LSS) is seeking a full‑time Service Coordinator to support residents across our Tax Credit properties in Dane County providing on‑site services that promote housing stability and resident well‑being. The locations of the various properties include Madison, Monona, Oregon, Verona, Fitchburg, McFarland, and Sun Prairie, WI.

The Housing Tax Credit (HTC) program—also known as LIHTC, Affordable Housing, or Workforce Housing—was created to encourage private investment in affordable rental housing for low‑ to moderate‑income households, seniors, and people with special needs. Administered in Wisconsin by WHEDA, the program requires developments to remain affordable long‑term and to reserve some units for households earning no more than 30% of the County Median Income (CMI), while also allowing a mix of higher CMIs and market‑rate units. 

This is a full-time, benefit eligible opportunity! The schedule will be Monday - Friday, typically 8am-4:30pm with a half hour break, but there is flexibility with the start/end time. 4/10s is also an option.

What You’ll Do

• Build strong relationships with residents, families, and community partners.

• Identify resident needs, complete assessments, and develop Housing Stability Plans .

• Monitor service delivery and maintain communication with providers.

• Maintain on‑site resource materials and educate residents on available services and rights.

• Support residents and families through transitions, including exiting the property with a plan in place.

• Coordinate quarterly wellness/education sessions that contribute to housing stability.

• Collaborate regularly with on‑site staff to identify resident needs, welcome new residents, and determine educational sessions/resident events.

• Track program outcomes, collect data, and prepare required reports.

• Perform additional duties as assigned.

Perks & Benefits

• Public Service Loan Forgiveness (PSLF) eligibility

• Medical, dental, and vision insurance

• Paid Time Off and 10 paid holidays

• Mileage reimbursement

• Flexible Spending Accounts (Health & Dependent Care)

• 403(b) retirement plan

• Annual wage increases prioritized

• Employee Assistance Program

• Service awards and employee recognition

What You’ll Bring

• Bachelor’s degree in social work, sociology, psychology, or related field or equivalent experience required.

• Minimum of 3 years of related experience, including work with low-income, older adults, and people with disabilities.

• Knowledge of supportive services and resources in the Dane County area preferred.

Physical Demands & Work Environment

• Regular bending, stooping, crouching, kneeling, crawling, and lifting.

• Ability to move throughout the building as part of daily duties.

• Primarily office‑based work environment with moderate noise levels.

• Occasional exposure to chemical fumes (e.g., paint, cleaning products).

• Possible exposure to smoke, dust, mildew, pets, and other common household allergens when entering resident units.

• Brief exposure to outdoor weather conditions during work‑related travel.

Travel

• Regular local travel between multiple tax credit sites in and around Madison and throughout Dane County.

• Occasional in‑state travel for meetings, networking, and training.

• May include occasional overnight stays.

If you’re passionate about strengthening communities and empowering residents to thrive, we’d love to have you join our team. Apply today!

LSS is an Equal Opportunity Employer (EOE).