Occupancy Specialist / Property Management Supervisor

Full-Time | 40 Hours per Week | Appleton, Manitowoc & Oshkosh

Build your property management experience while taking on a meaningful leadership role with Lutheran Social Services of Wisconsin & Upper Michigan (LSS). This unique position combines 32 hours per week as an Occupancy Specialist with 8 hours per week providing supervisory support across properties in Appleton, Manitowoc, and Oshkosh.

What You’ll Do

Occupancy Specialist Responsibilities | 32 Hours per Week

You will oversee the day-to-day property management and occupancy functions for assigned HUD-funded, LSS-owned, or LSS-managed apartment communities. Responsibilities include:

• Supporting residents and addressing tenant, property, and stakeholder concerns
• Managing leasing, tenant certifications, waiting lists, and tenant files
• Maintaining compliance with HUD requirements, Fair Housing laws, income limits, screening requirements, and LSS standards
• Collecting and accurately recording rent, deposits, and other property payments
• Reviewing financial reports and resolving discrepancies with leadership
• Marketing assigned properties and supporting occupancy goals
• Preparing for HUD, WHEDA, REAC, municipal, and other compliance inspections
• Conducting apartment and property inspections
• Coordinating required facility testing and working with maintenance staff to address property needs
• Supporting property appearance, unit turnover, and general building needs
• Participating in after-hours or on-call communication regarding urgent resident or facility concerns, as assigned [Occupancy...ty Manager | Word]

Supervisory Responsibilities | 8 Hours per Week

During the supervisory portion of the position, you will provide day-to-day guidance and operational support to assigned employees. Responsibilities include:

• Establishing priorities, delegating assignments, and overseeing work
• Training, coaching, and supporting employees
• Facilitating employee communication and team meetings
• Helping employees resolve day-to-day operational challenges
• Supporting implementation of policies, procedures, and compliance requirements
• Monitoring documentation, service quality, productivity, and applicable program outcomes
• Partnering with program leadership and Human Capital on staffing and employee matters
• Promoting a safe, collaborative, accountable, and service-focused work environment [Program Su...Final_2020 | Word]

What We’re Looking For

• High school diploma or GED required
• Previous property management, housing, occupancy, or customer service experience preferred
• Supervisory or team leadership experience preferred
• Ability to interpret and apply program regulations, policies, and compliance requirements
• Strong organizational, communication, documentation, and problem-solving skills
• Working knowledge of Microsoft Office and the ability to use multiple computer systems
• Ability to work independently, manage competing priorities, and maintain accurate records
• Willingness to complete Certified Occupancy Specialist training as assigned
• Valid driver’s license, reliable transportation, satisfactory driving record, and ability to meet LSS auto insurance requirements
• Ability and willingness to travel regularly among Appleton, Manitowoc, and Oshkosh [Occupancy...ty Manager | Word]

Upon offer, candidates must successfully complete the background, caregiver, medical, and other checks required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. [Program Su...Final_2020 | Word]

Why Join LSS?

This blended role provides the opportunity to directly support residents, maintain safe and welcoming housing communities, and help employees succeed. You will represent LSS with residents, community partners, and other stakeholders while supporting the organization’s mission, vision, and values.

Schedule: 40 hours per week

• 32 hours: Occupancy Specialist responsibilities
• 8 hours: Supervisory responsibilities

Service Area: Appleton, Manitowoc, and Oshkosh, Wisconsin

LSS is an Equal Opportunity Employer (EOE).