What are the responsibilities and job description for the Human Services Professional position at Lutheran Social Services of Wisconsin?
Human Service Professional – Gaining Ground (Full Time)
Lutheran Social Services of Wisconsin & Upper Michigan (LSS) 📍 Eau Claire, WI | 🕒 Full Time, Monday–Friday, 8 AM–5 PM | 💼 Benefits Eligible
Lutheran Social Services of WI & Upper MI is seeking a Human Service Professional to join our team at Gaining Ground, a resource center dedicated to providing a safe, stigma‑free environment for individuals living with mental illness and those experiencing homelessness. Our mission is to deliver trauma‑informed, recovery‑focused services that help individuals gain stability and become active members of the community.
If you have experience supporting individuals in crisis — including those navigating homelessness, mental health challenges, or the criminal justice system — we strongly encourage you to apply.
What You’ll Do
In this role, you will provide professional human services to individuals and groups across a variety of settings, including community locations, shelters, jails, offices, and schools. Services may be delivered in person or through audio/visual platforms.
Your work may include:
- BadgerCare/Medicaid & FoodShare enrollment
- Assistance with Social Security, IDs, employment, and housing applications
- Mental health coordination & recovery support
- Life skills, coping skills, and budgeting support
- Medication management assistance
- Education coordination (GED, technical college)
- Comprehensive Community Services (CCS) support
You’ll collaborate with clients and service teams, maintain accurate documentation, apply evidence‑based practices, and help individuals build independence and stability.
What We’re Looking For
Education: Bachelor’s degree in a human services related field is required (examples include Psychology, Social Work, Criminal Justice, Counseling, Sociology, Special Education, Occupational Therapy, and others). Degrees not listed may require transcript review.
Requirements:
- Valid driver’s license and reliable transportation
- Ability to work in community‑based environments
- Strong documentation, communication, and organizational skills
- Comfort working with individuals experiencing crisis
- Ability to use electronic health records and standard computer applications
Why Join LSS?
We take care of our people so they can take care of others.
Benefits include:
- Public Service Loan Forgiveness (PSLF) eligibility
- Medical, dental, and vision insurance
- Flexible Spending Accounts
- Mileage reimbursement
- Generous PTO 10 paid holidays
- 403(b) with employer contribution
- Annual raises prioritized
- Employee Assistance Program
- Service awards & recognition
About LSS
At LSS, we serve with compassion and integrity. We value dignity, respect, and trauma‑informed care. Our team members represent the agency as servant leaders — in thought, words, and actions.
Ready to Make an Impact?
If you’re passionate about supporting individuals on their path to stability and recovery, we’d love to hear from you. Apply today and help us continue building a stronger, more compassionate community.
Lutheran Social Services of WI and Upper MI is an equal opportunity employer.