What are the responsibilities and job description for the ICA Team Manager position at Lutheran Social Services of WI & UP MI?
Location: SE WI / Hybrid
Organization: Connections – An IRIS Consultant Agency by Lutheran Social Services of WI & Upper MI
Choose to be part of a team grounded in the virtues of being:
Humble
Hungry
People Smart
At LSS-Connections, we’re a non-profit organization that values inclusivity, diversity, transparency, respect for ideas, ownership, and accountability—all while working toward a shared vision.
As an ICA Team Manager, you’ll empower clients to live the promise of self-determination and lead a team of professionals dedicated to making a difference.
What You’ll Do- Lead and mentor ICA Teams to deliver exceptional service.
- Ensure compliance with state ICA contract requirements.
- Build community connections and foster cultural competence.
- Oversee hiring, training, and development of team members.
- Manage budgets and maintain fiscal integrity.
- Support outreach strategies and ICA service enhancements.
- Flexible Schedule
- Robust Benefits Package:
- Medical/Dental/Vision
- 403B Retirement Plan
- Life Insurance & Disability Coverage
- Mileage Reimbursement
- Paid Time Off: Vacation, Sick, Personal, and 10 Paid Holidays
- Employee Assistance Program
- Technology Provided: Laptop, Cell Phone, Printer, Office Supplies
- Bachelor’s Degree in social work, psychology, human services, or related field (Master’s preferred).
- 3 years experience working with similar populations; supervisory experience strongly preferred.
- Valid Driver’s License and satisfactory driving record.
- Ability to pass a Caregiver Background Check.
- Strong communication and leadership skills.
- Proficiency with Microsoft Suite and ability to learn internal systems.
- Regularly required to talk or hear; frequently stand, walk, and sit.
- Occasionally lift/move up to 10 pounds.
- Vision requirements: close, distance, color, peripheral, depth perception, and focus adjustment.
- Keyboarding required for this position.
- Work occurs in community environments (home, office, community settings) and may involve outdoor conditions during travel.
- Possible exposure to chemical fumes, smoke, dust, mildew, and pets in client homes.
- Noise level is usually moderate.
- Ability to travel on day trips up to 50%; occasional overnight travel may be required.
If you’re a caring person with a passion for serving others, we want you on our team!
Apply Today and Help Us Empower Lives!
LSS is an Equal Opportunity Employer (EOE).