Director of Supportive Services

Full Time Days 8am-5pm

Lutheran Social Services of Central Ohio is currently seeking a Director of Supportive Services for Faith Mission in Columbus, Ohio. Faith Mission is one of the largest homeless shelters in Columbus, Ohio, providing meals and shelter to men, women and Veterans with dignity and compassion.

The ideal candidate will share Our Mission: Creating a better world by serving people in need.

What will I do as the Director of Supportive Services with Lutheran Social Services?

• Lead implementation of a housing-focused supportive services model across all programs.
• Provide strategic oversight of housing functions.
• Ensure delivery of high-quality, housing-focused case management.
• Maintain program structures (HOPWA, RHO, etc.) for compliance while standardizing service delivery.
• Establish clear performance expectations and metrics across teams.
• Lead regular case reviews focused on movement to housing.
• Monitor staff productivity, documentation quality, and outcomes.
• Supervise Housing Manager, Grant Programs Manager, and Supportive Services Manager.
• Ensure strong onboarding, training, and ongoing professional development.
• Coordinate closely with shelter operations, LSS Health Center, and external partners to ensure integrated multidisciplinary service delivery.
• Oversee tracking and analysis of housing placements, length of stay, housing retention , program utilization and use data to drive decision-making and system improvements.
• Participate in agency leadership and planning.
• Position programs for future funding through strong outcomes and clear structure.
• Identify opportunities to expand housing and supportive services capacity.
  
  

Requirements for the Director of Supportive Services with Lutheran Social Services:

• Bachelor's Degree in Social Work or related field
• Minimum four (4) years of experience in a social service or housing-related setting required
• Experience working with individuals experiencing homelessness, housing instability, behavioral health conditions, substance use disorders, justice involvement, and HIV/AIDS preferred
• Minimum three (3) years of supervisory experience required
• Experience managing housing programs, supportive services, and grant-funded programs required.
  
  

As one of the largest non-for-profits in Central Ohio, we value our employees. Our excellence is based upon team members dedicated to a fulfilling career and committed to the service of others.

Benefits for Full-time positions* with Lutheran Social Services include:

• Health insurance with 4-plan options!
• Tuition Reimbursement Program
• 403(b) retirement plan with employer matched savings
• Dental and Vision insurance
• Medical and Childcare Flexible Spending (FSA)
• Health Savings Account
• PTO and 12 Paid Holidays
• Discount Marketplace
• Opportunity to make a positive impact on individuals & the community
• some part-time positions may be eligible for some benefits as well
  
  

About Lutheran Social Services

We put our mission of service into action. Every day LSS serves thousands of people in 21 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing. LSS offers food pantries, housing and supportive services through homeless shelters, domestic violence services, health care, affordable housing communities, and other services that uplift families and strengthen communities.

Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.